Sales Support
Answering your diabetes-related questions and assisting with orders
If you want to know about the DexCom SEVEN® PLUS CGM or need help with getting started, re-orders, or finding a DexCom representative, our Sales Support Team is here to to assist you.
Let us help
Sales Support is available to help you with:
- First-time orders, including all the paperwork to get started
- Sensor re-orders
- Shipping and tracking of shipments
- Locating a DexCom representative in your area
Hours: Monday through Friday, 6 a.m. to 5 p.m. (PST)
Toll-free phone number: 1-888-SEVENGO (1-888-738-3646)
Toll-free fax number: 1-877-633-9266
Email: CustomerService@dexcom.com
Placing an order for the first time?
1. Getting started
DexCom can help guide you through the insurance and authorization process. Each insurance company and unique plan has their own set of requirements to approve your DexCom SEVEN PLUS.
DexCom has a team of experts who will help guide you through this process to help you get your DexCom SEVEN PLUS approved by your insurance company.
2. Complete these forms
In order to start the process, please download and complete the Getting Started Forms
Once you have completed these forms, please fax them, along with a copy of your insurance card (front and back), to DexCom's Sales Support Team. Note that one of the forms requires a doctor's signature.
Fax number: 1-877-633-9266.
DexCom will begin a benefits investigation with your insurance and then let you know your plan's specific coverage for the DexCom SEVEN PLUS.
Or call 1-888-738-3646 to speak with a member of our Sales Support Team
Ready to upgrade to the SEVEN PLUS?
Current SEVEN System users can now easily upgrade to the SEVEN PLUS.
Learn why the SEVEN PLUS is the gotta-have CGM.
To upgrade, call 1-888-738-3646 to learn about special programs that may be available for you.
Purchasing your SEVEN PLUS without using insurance?
Although many insurance plans are now covering the DexCom SEVEN, some do not cover it at this time. Call DexCom to learn about the current cash programs that may be available for you.
To purchase a SEVEN PLUS without using insurance, you will still need a prescription signed by your physician.
- Letter of Medical Necessity (to be completed by your physician)
If you have any questions, please contact the DexCom Sales Support Team at 1-888-SEVENGO(1-888-738-3646) or by email at customerservice@dexcom.com.
