FAQ search page | Dexcom

General: If I am replacing my smart device, what will I need to do? What are the computer and software requirements for Dexcom CLARITY? Where can I obtain a printed version of the Dexcom CLARITY user guide? Who should I contact if I have questions regarding Dexcom CLARITY? What other information does Dexcom CLARITY provide? What other reports can I see on Dexcom CLARITY? How do I customize target glucose ranges? Will events entered into my CGM receiver show up in Dexcom CLARITY? What are the network requirements that Clinics need to know about for Dexcom CLARITY? I logged in to CLARITY for the first time, why is there no data in there? How far back can I access my data? How can I share information with my doctor? How do I access past data from Dexcom STUDIO? How can I share my data using a Dexcom Receiver? How does my data flow from my smart device to CLARITY? Do I have to send data to Dexcom CLARITY? How do I get started and begin accessing my data with CLARITY? Do I need a Dexcom account to access Dexcom CLARITY? Is Dexcom CLARITY compatible with both G4 Platinum and G5 Mobile platforms? Can I access Dexcom CLARITY on a Mac or PC? Can my G5 alert me with sound if my smart device is on Mute, Vibrate, or Do Not Disturb? Will my G5 work if the app is closed? How do I get a recap of my last 24 hours on my smart device? How soon will Dexcom support new operating system (OS) versions after they are released? Why is my trend arrow missing? Can my Follow notifications make sound if the smart device is muted, or on Vibrate or Do Not Disturb? Why am I not getting notifications? What should I do if the Dexcom Follow app says that notifications are disabled? Can the Follow app notify me with sound if my smart device is muted, or on Vibrate or Do Not Disturb? If I am replacing my smart device, what will I need to do? How do I invite Followers? How do I pair my G5 transmitter with my smart device? What devices and software are compatible with Dexcom apps? Is the Dexcom G5 Mobile available for children? What is the transmitter warranty? How long does the transmitter last? How do I Download the Dexcom G5 Mobile and Dexcom Follow apps?
Dexcom G5 Mobile App – Android Devices Only: Is there a Quick Glance widget for the G5? Can I view my Dexcom CGM data on an Android Wear watch? How do I share my glucose data with the S Health app?
Dexcom G5 Mobile App – Apple Devices Only: Is there a Dexcom G5 Mobile Widget in the Apple Today View? Can I view my Dexcom G5 Mobile CGM data on an Apple Watch? How do I share my glucose data with the Apple Health app?
Dexcom G5 Receiver: What is the status area? How do I display my Home screen? What does each button do? What is the difference between Shutdown and Stop Sensor? What is the receiver warranty? Entering your Transmitter SN into your Dexcom receiver How do I pair a new G5 transmitter with my receiver?
Troubleshooting: What do I do when I get the Sensor Failed message? Why is the Stop Sensor option disabled? What does the blood drop icon mean? What does the Transmitter Low Battery alert mean? What does “Calibration error” mean? What does the hour glass icon mean? What do the Question Marks (???) mean? What does the "Bluetooth is off" alert mean? What does the Signal Loss alert mean?