What does Pairing Unsuccessful mean?

Searching for sensor: Pairing is taking longer than expected. (Help screen shown here.)

If you get this alert, go to its Help screen for more information.

Pairing usually takes less than 5 minutes for the app and less than 10 minutes for the receiver. If it takes longer, use these troubleshooting tips.

Keep display device close:

• App: Always keep phone within 6 meters of CGM wearable
• Receiver: For pairing, keep receiver within 1 meter of CGM wearable

Insert CGM wearable to pair:

• Make sure your CGM wearable is inserted. If it isn't, insert CGM wearable now.

Check pairing code:

• Check that pairing code you entered is the pairing code on the applicator. If it isn't, edit pairing code.

Move away from others wearing Dexcom CGMs:

• To reduce potential interference, stay more than 6 meters from other CGMs until pairing is complete. For pairing, you may have to go to a different area to get far enough away from other people wearing CGMs.

Check display device:

• CGM wearable can be paired with only one receiver
• CGM wearable can be paired with only one smartphone

Keep app open:

• Don't close the app by swiping it off during pairing.