Dexcom G6 Compatibility FAQ
Updating Your Device Software
Why am I being asked to update my phone's operating system (OS) to continue getting Dexcom app updates?
Dexcom CGM System FAQ
Setting Up Sharing and Dexcom Clarity
Will Dexcom clarity work with G6?
Yes, G6 does work with Clarity. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.
Calibration and Accuracy Issues
Does the G6 accept calibrations?
The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost. The system is designed to work properly without calibrations.
Common Dexcom CGM Questions
Common Activities with Dexcom CGM
What components are required with the new G6 system?
A new Dexcom patient will receive the Dexcom G6 system including a�transmitter and sensors. An optional touch screen receiver is available as well. If you decide to use a compatible smart device*, you will need to download the new Dexcom G6 app. * To view the latest supported devices, visit http://www.dexcom.com/compatibility
Setting Up Your Smartphone or Receiver
Are there any devices that are compatible with G5 that are not compatible with G6?
We are always adding (and in this case removing) new phones to/from our compatibility list. Please check the website for the most up-to-date list of compatible phones. www.dexcom.com/compatibility
How do I set up the Dexcom G6 with my phone?
The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.) It is available for free from the Apple App or Google Play stores. The app is named �Dexcom G6�.
Is there a new app for the G6?
Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa.
What are the recommended G6 iPhone settings?
Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.
Setting Up Follow on a New Device
What smart devices are compatible with the G6?
A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility
What smart phones are compatible with the Follow app?
iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility
Using the Follow App
Does the Follow App work with G6?
Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile. New followers - Download the Dexcom Follow app from the Apple App Store or Google Play Store. Existing followers - The Dexcom Follow app is the same so there is no need to download it again if it�s already installed. However, Followers must be re-invited by the Sharer in the G6 app to start following again.
What is Dexcom Follow?
Remotely monitor a Dexcom CGM user’s glucose with the Dexcom Follow app.
What devices and software are compatible with Dexcom apps?
Check Dexcom's compatibility chart before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they're released.
Compatible Software and Apps
What are the computer and software requirements for Dexcom clarity?
A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.�