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  • As of May 15, 2017, Dexcom no longer supports the Dexcom Share Cradle and the Dexcom Share app. No safety or quality issue with the product or the app led Dexcom to cease support. We are focused on empowering people to take control of their diabetes by offering updated technology and tools.

    What Does This Mean?

    You may be able to continue using the Cradle and app as long as they continue to operate properly. The app will only function with your current smart device and operating system. The Share app will cease to function if you upgrade your OS after May 15, 2017. Should you have technical difficulties with the Cradle or app after that date, you should cease using them and notify Technical Support at 1-844-607-8398.

    What Can I Do?

    Our latest product, the Dexcom G5® Mobile Continuous Glucose Monitoring System is comprised of a wearable CGM System and an iOS mobile app that also supports Apple Watch. It allows users to view their continuous glucose data on either a receiver or compatible smart device. With built‐in Share functionality, the G5 Mobile App also gives patients the option to share their glucose data with others. If you’d like to know more about upgrading to the Dexcom G5® Mobile CGM, please contact Dexcom Customer Service (888‐738‐3646), or one of our authorized distributors.

     

    BRIEF SAFETY STATEMENT
    The Dexcom G5 Mobile Continuous Glucose Monitoring (CGM) System ("G5") is a glucose monitoring system indicated for the management of diabetes in persons age 2 years and older. The G5 is designed to replace fingerstick blood glucose testing for diabetes treatment decisions. The G5 also aids in the detection of episodes of hyperglycemia and hypoglycemia. The G5 is intended for single patient use and requires a prescription.  CONTRAINDICATIONS Do not rely on the G5 CGM data if you have recently taken acetaminophen. Remove the G5 (sensor, transmitter, and receiver) before Magnetic Resonance Imaging (MRI), Computed Tomography (CT) scan, or high-frequency electrical heat (diathermy) treatment. The G5 is MR Unsafe. Do not bring any portion of the G5 into the MRI environment.  WARNING CGM-based diabetes treatment decisions are only approved with the G5, not previous generations of Dexcom CGM systems. Calibrate at least once every 12 hours using a fingerstick. If your G5 does not display a sensor glucose reading and an arrow, or if you are getting inaccurate or inconsistent readings, take a fingerstick. If your glucose readings and alerts do not match your symptoms or expectations, take a fingerstick to confirm. Failure to do so may lead to hyperglycemia or hypoglycemia. The G5 is not approved for use in pregnant women, persons on dialysis or critically ill persons. If a sensor breaks and no portion of it is visible above the skin, do not attempt to remove it. Seek professional medical help if you have infection or inflammation on or near the sensor insertion point. Report broken sensors to Dexcom Technical Support. Sensor placement is not approved for sites other than under the skin of the belly (ages 2 years and older) or upper buttocks (ages 2-17 years). To “share” data, you need an internet connection and a separate compatible smart device running the Dexcom Follow App. Contact Dexcom Toll Free at 877-339-2664 or www.dexcom.com for detailed indications for use and safety information.

     

     

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    Dexcom G5 Mobile App

     

    iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 8, iPhone 8 Plus, iPhone X 

    iPod touch 5th Gen, iPod touch 6th Gen 

    iPad 3, iPad 4, iPad Air, iPad Air 2, iPad Mini, iPad Mini 2, iPad Mini 3, iPad Mini 4, iPad Pro, iPad (5th Generation) 

    Apple Watch (1st Generation), Apple Watch Series 1, Apple Watch Series 2, Apple Watch Series 3 (watches require compatible smart device to use app)

    iOS 9.0, 9.0.1, 9.0.2, 9.1, 9.2, 9.3, 9.3.1, 9.3.2, 9.3.3, 9.3.4, 9.3.5, 10.0.1, 10.0.2, 10.0.3, 10.1, 10.1.1, 10.2, 10.2.1, 10.3, 10.3.1, 10.3.2, 10.3.3, 11.0, 11.0.1, 11.0.2, 11.0.3, 11.1.0, 11.1.1 

    watchOS 3.0, 3.1, 3.1.3, 3.2, 3.2.2, 3.2.3, 4.0, 4.1 

    Samsung Galaxy S5 (Android 6.0.0-6.0.1), Samsung Galaxy Note 5 (Android 6.0.0- 7.0.0), Samsung Galaxy S6 (Android 6.0.0-7.0.0), Samsung Galaxy S6 Edge (Android 6.0.0-6.0.1), Samsung Galaxy S7 (Android 6.0.1-7.0.0), Samsung Galaxy S7 Edge (Android 6.0.1-7.0.0); LG G4 (Android 6.0.0), LG G5 (Android 6.0.1-7.0.0); Motorola Nexus 6 (Android 6.0.0-7.0.0), Samsung Galaxy S8 (7.0.0), Samsung Galaxy S8 Plus (7.0.0), LG G6 (7.0.0), Samsung Galaxy J3 [SM-J327 models only, including J3 Eclipse, J3 Emerge, J3 Prime, Express Prime 2, Amp Prime 2]  (7.0.0)
    Excludes Samsung “Active” models

    Android Wear Watches
    Android Wear 1.3, 1.4, 1.5 and 2.0

    Dexcom Share2 App

     

    iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 8, iPhone 8 Plus, iPhone X

    iPod touch 5th Gen, iPod touch 6th Gen

    iPad 3, iPad 4, iPad Air, iPad Air 2, iPad Mini, iPad Mini 2, iPad Mini 3, iPad Mini 4, iPad Pro, iPad (5th Generation)

    Apple Watch (1st Generation),  Apple Watch Series 1, Apple Watch Series 2, Apple Watch Series 3 (watches require compatible smart device to use app)    

    iOS 9.0, 9.0.1, 9.0.2, 9.1, 9.2, 9.3, 9.3.1, 9.3.2, 9.3.3, 9.3.4, 9.3.5, 10.0.1, 10.0.2, 10.0.3, 10.1, 10.1.1, 10.2, 10.2.1, 10.3, 10.3.1, 10.3.2, 10.3.3, 11.0, 11.0.1, 11.0.2, 11.0.3, 11.1.0, 11.1.1

    watchOS 3.0, 3.1, 3.1.3, 3.2, 3.2.2, 3.2.3, 4.0, 4.1      

    Dexcom Follow App

     

    iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 8, iPhone 8 Plus, iPhone X 

    iPod touch 5th Gen, iPod touch 6th Gen

    iPad 3, iPad 4, iPad (5th Gen), iPad Air, iPad Air 2, iPad Mini, iPad Mini 2, iPad Mini 3, iPad Mini 4, iPad Pro 

    Apple Watch (1st Generation), Apple Watch Series 1, Apple Watch Series 2, Apple Watch Series 3 (watches require compatible smart device to use app) 

    iOS 9.0, 9.0.1, 9.0.2, 9.1, 9.2, 9.3, 9.3.1, 9.3.2, 9.3.3, 9.3.4, 9.3.5, 10.0.1, 10.0.2, 10.0.3, 10.1, 10.1.1, 10.2, 10.2.1, 10.3, 10.3.1, 10.3.2, 10.3.3, 11.1.0, 11.1.1 

    watchOS 3.0, 3.1, 3.1.1, 3.1.3, 3.2, 3.2.2, 3.2.3, 4.0 

    Samsung Galaxy S5, Samsung Galaxy S6, Sony Xperia Z3, HTC One M8, Nexus 6

    Android 4.4.4, 5.0, 5.0.1, 5.1.0, 5.1.1, 6.0 (Nexus 6 only), 6.0.1, 7.0 (Nexus 6 only) 

    CLARITY Reports App

     

    Requires iOS 8.1 or later

    Compatible with iPhone, iPad, and iPod touch

    Any Android Device using OS version 6.0 or later

                  

     

     

     

    The follower will also need an internet connection to access data.

    Identify your iPhone model

              

     

     

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  • No, Dexcom SHARE is currently available in the United States only.  Dexcom continues to work on mobile solutions for global applications.

     

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  • The Dexcom Share2 app is compatible with select versions of iOS devices and software. The Dexcom Follow app is now compatible with select versions of Android devices and software. Check for a full list of compatible devices here.

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  • You will need an internet connection for both the Dexcom Share app as well as the Dexcom Follow app to work correctly. You may connect to a WiFI network or move into an area that has cellular data service.
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  • You can have up to five (5) people use the Dexcom Follow App to follow a person's glucose information.

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  • To ensure the Bluetooth is turned on from your phone, you should see the Bluetooth icon on you phone’s status bar.

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  • Before an invitation is sent to the Follower:

    • The Sharer can set whether the follower will have access to the trend graph as well as the default notification settings.

     

    After an invitation is sent to the Follower:

    • The Sharer can change whether the follower has access to the trend graph.
    • The Follower can modify the notification settings.
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  • The “X” icon in the Status tab means that the system is not functioning properly. Tap on the Status tab for more information.

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  • Download the Dexcom Share2 App or the Dexcom Follow from the app store through your compatible device.

    Search for “Dexcom” or “Dexcom Share” from within the App Store.

    Download the Dexcom Share2 App.

    Download the Dexcom Follow App (Apple App Store).

    Download the Dexcom Follow App (Google Play).

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