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Dexcom G4 PLATINUM (Adult)
FAQ
Dexcom G4 PLATINUM (Adult)
Quick Links:
Dexcom G4 PLATINUM (Adult) User Guide
Dexcom G4 PLATINUM (Adult) Quick Start Guide
Category:
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Dexcom G5 Mobile CGM System FAQs
Dexcom CLARITY FAQ
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Dexcom G4 PLATINUM (Adult)
Dexcom G4 PLATINUM (Pediatric)
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Online Account
Ordering
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Dexcom G5 Mobile CGM System FAQs
Dexcom CLARITY FAQ
Dexcom FOLLOW App FAQs
Dexcom G4 PLATINUM (Adult)
Dexcom G4 PLATINUM (Pediatric)
Dexcom Update Tool
Dexcom STUDIO
Select an FAQ Topic to get started:
General
Getting to know your device: Dexcom G4® PLATINUM System with Share™ Tutorial
How do I keep my sensor from falling off?
Getting to know your device: Dexcom G4 PLATINUM
Dexcom G4® PLATINUM System with Share™ Tutorial: Introduction
Setting Up Your Device: Dexcom G4® PLATINUM System with Share™ Tutorial
Setting Alert Profiles: Dexcom G4® PLATINUM System with Share™ Tutorial
Inserting Your Sensor: Dexcom G4® PLATINUM System with Share™ Tutorial
New Sensor Session: Dexcom G4® PLATINUM System with Share™ Tutorial
Calibrating: Dexcom G4® PLATINUM System with Share™ Tutorial
What is the sensor adhesive made of?
What does the “Transmitter Low Battery” alert mean?
What does the blood drop icon mean?
What does “1 hour calibration error” mean?
What does the “15 minute calibration error” mean?
Is my sensor accurate?
How long does the transmitter last?
How do Profiles work?
How do I tape my sensor if it is falling off?
How do I manually stop my sensor?
How do I display my trend screen?
Why won't my receiver charge on the computer cable?
Why can't I start my sensor?
Why can't I find the "Start" or "Stop" sensor?
Why is the antenna icon in the status area when in range?
Where can I find when I last calibrated?
When and how often should I calibrate?
What is the transmitter warranty?
How do I remove my sensor?
Dexcom G4 Platinum Full Tutorial Download
G4 PLATINUM Receiver
How do I pair a new Dexcom G4 PLATINUM Transmitter with my Receiver?
Why doesn't my receiver turn on?
What does the hour glass icon mean?
How do I find my Receiver serial number?
How do I pair a new Dexcom G4 PLATINUM Transmitter with my Receiver?
What is the receiver warranty?
What is the difference between Shutdown and Stop Sensor?
What does each of the buttons do?
How long does it take to completely charge my receiver?
Can I charge the Dexcom G4 PLATINUM Receiver using a computer cable?
Why would I use the snooze feature?
Why doesn't my receiver turn on?
Why aren't my trend arrows present?
What is the status area?
What is the snooze feature?
Share2 App & Receiver w/ Share
Getting to know your device: Dexcom G4® PLATINUM System with Share™ Tutorial
Is Dexcom SHARE available internationally?
Setting Alert Profiles: Dexcom G4® PLATINUM System with Share™ Tutorial
Dexcom G4® PLATINUM System with Share™ Tutorial: Introduction
I already have a supply of G4 PLATINUM sensors and a working G4 PLATINUM transmitter. Will they still work with the new Dexcom G4 PLATINUM Receiver with Share?
How do I invite new Followers?
If I am replacing my iPhone, iPod touch or iPad, what will I need to do?
If I am replacing my receiver, do I have to set up my Followers again?
How do I enable the sharing of my glucose data from the Dexcom Share2 app to the Apple Health app?
Why isn't my receiver's trend screen showing a Bluetooth icon?
How do I pair my G4 PLATINUM Receiver with Share with my iPhone, iPod touch or iPad?
How many people can follow the Dexcom G4 PLATINUM Receiver with Share?
Can I share glucose information when the Dexcom Share2 App is Closed?
Is the Dexcom Share2 app compatible with Android devices?
Is the Dexcom G4 PLATINUM System with Share available internationally?
Is Dexcom SHARE available internationally?
Is Dexcom SHARE compatible with Android devices?
What is the Current Status of the Dexcom SHARE Service System?
Do I need an internet connection for Dexcom SHARE?
Why am I Not Receiving Notifications?
How many people can follow a Dexcom SHARE System?
How can I tell if there is an established Bluetooth Connection?
Who has access to the trend graph and notification settings?
What does the “X” icon in the Status tab mean?
How do I Download the Dexcom Share Apps?
How do I recover a forgotten Dexcom SHARE username?
Do I Need a Prescription for the Dexcom SHARE System?
Ending Your Sensor Session: Dexcom G4® PLATINUM System with Share™ Tutorial
Conclusion: Dexcom G4® PLATINUM System with Share™ Tutorial