Dexcom G5 Mobile CGM System FAQs

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Dexcom G5 Mobile CGM System User Guide

Dexcom G5 Mobile CGM System Getting Started Guide

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Troubleshooting: How can I report issues with my Dexcom sensor? How do I get through airport security with the Dexcom G5 Mobile CGM System? How Can I Reinforce my Sensor Adhesion? What Can I Do if My New G5 Transmitter is not Pairing to my Receiver or Smart Device? What Do I Do if I’m Not Hearing my Alarms on my Smart Device? What does the "Signal Loss" alert mean? What does the "Bluetooth is off" alert mean? What do the Question Marks (???) mean? What does “Calibration error” mean? Why isn’t the stop sensor active? What do I do when I get the "Sensor Failed" message?
General: Who should not use the Dexcom G5 Mobile CGM System? How does the Dexcom G5 Mobile CGM System work? What is the Dexcom G5 Mobile CGM System? How is Dexcom CGM different from a blood glucose meter? What is Continuous Glucose Monitoring? How do I insert my sensor? Is There a Faster Way to Reorder my Dexcom Replacement Supplies? Why did I receive two transmitters? Do I need a prescription to obtain Dexcom G5 Mobile? Is the Dexcom G5 Mobile available for children? What is the transmitter warranty? How long does the Dexcom G5 Mobile transmitter last? What is the difference between the Dexcom G5 Mobile system and the Dexcom G4 PLATINUM Receiver with Share™? Is Dexcom covered by Medicare? Dexcom CGM Guide Downloads
Dexcom G5 Mobile App – Android Devices Only: I’m having trouble downloading/installing the Dexcom G5 Mobile app for Android – what should I do? Is there a Quick Glance widget for the G5? Can I share my glucose data with Google Fit? How do I share my glucose data with the S Health app? Is the Dexcom CGM App compatible with Samsung’s Tizen watches? Which Android Wear Watches are supported? Can I view my Dexcom G5 Mobile CGM data on an Android Wear Watch? Why doesn't Dexcom support my Android phone? Why is my Transmitter not pairing with the G5 Mobile Android App?
Dexcom G5 Mobile App – Apple Devices Only: What Smart Device Operating Systems are compatible with Dexcom Apps? How to choose Vibrate only for G5 mobile app How do I pair my G5 Mobile Transmitter with my smart device? What devices and software are compatible with the Dexcom CGM Apps? Can I view my Dexcom G5 Mobile CGM data on an Apple Watch? How soon will Dexcom support new OS versions after they are released? What features are included in the latest update to the Dexcom G5 Mobile App? Is there a Dexcom G5 Mobile Widget in the Apple Today View?
Dexcom G5 Receiver: How do I pair a new Dexcom G5 Mobile Transmitter with my Dexcom G5 Mobile Receiver? Entering your Transmitter ID into your Dexcom G5 Mobile Receiver What is the receiver warranty? What is the difference between Shutdown and Stop Sensor? What does each button do? How do I display my trend screen? What is the status area? What does the blood drop icon mean?