error fb Gplus IN twitter down-arrow Email Phone Check-Mark padlock circle_arrow minus plus play_btn close Clipboard_Icon Shopping-Cart_Icon Speech_Bubble_Icon Stethoscope_Icon pharmacists menu left-arrow right-arrow facebook search cart
How do I Update the Software on my Dexcom CGM system?

1. Go to store.dexcom.com/update-tool

2. Follow the instructions provided

3. Install the Dexcom Update Tool.

4. Update your receiver

 

For detailed step-by-step instructions please visit the Dexcom Update Tool User Guide.

For a successful update, you need the following: 

  • Dexcom receiver
  • A Dexcom-supplied USB cable
  • Windows or Mac computer with Internet access. Click here for software requirements.

Precaution: If you use Dexcom CLARITY® Diabetes Management Software, use it to download your receiver data before using the Dexcom Update Tool. Updating your receiver software will permanently erase all stored data from the receiver. Updating your receiver software will reset your alerts and alarms. Consult your Dexcom G5 Mobile User to guide for more information related to setting alerts and alarms.

LBL015603 Rev001

Interested in getting a Dexcom CGM?

If you are ready to take the next step, the process is simple. Provide us with a few details and we will contact you to begin your order.