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What are the minimum requirements to run the Dexcom Studio software?

Dexcom Studio software runs on the following operating systems:

  • Microsoft Windows 8
  • Microsoft Windows 7 SP1
  • Microsoft Windows Vista SP2
  • Microsoft Windows XP SP3
  • Microsoft Windows Server 2008 R2 SP1

NOTE: Dexcom Studio software will run on systems supported by either 64-bit or 32-bit processors.

 

Dexcom Studio software requires the following minimum system hardware and software requirements:

  • Minimum display screen resolution of 1024 x 768. Higher resolution may be necessary if you activate software options that require higher resolution, such as a large font size.
  • The software requires 32bit color for proper display of user interface
  • 1 GHz Pentium Processor or equivalent
  • 300 MB free RAM
  • 50 MB free hard drive space for a single patient.
  • Mouse
  • USB 2.0 port to attach the receiver for data downloads
  • USB to micro USB cable to connect the receiver to your PC for data downloads. Only use the cable that is provided with the Dexcom System.
  • CD-ROM reader (if software will be installed from the CD). Software may also be installed via web download.
  • A software program that can handle “.doc” files (e.g., Microsoft Word 2003, Microsoft Word 2007, Apache OpenOffice) for viewing, saving, and printing charts/reports
  • Printer (if hard copies of charts/reports are desired)
  • Internet connection of at least 56 Kb/s to:
    • install the software from the web (optional)
    • send diagnostic information to Dexcom Technical Support
    • view online Help, link to the Dexcom web site, or troubleshoot technical problems with the Dexcom System
  • Microsoft® .NET Framework 4.0. If you do not already have Microsoft® .NET Framework 4.0 installed on your PC, a copy is available as part of the software installation. Before installing Microsoft® .NET Framework 4.0, you must:
    • have Windows Installer 3.1 or later installed
    • have 850 MB free hard drive space (2GB on 64bit OS)
    • install all the latest Service Packs (SPs) and critical updates that apply to your operating system. This includes update KB959209 (to address application compatibility issues) and update KB967190 (to address an XPS document file association issue if you are using Windows Vista® or Windows Server 2008 64-bit systems).

 

Dexcom Studio software requires the user to have the following access rights to install and run the software:

  • Administrator rights to install the Dexcom USB/COM (Dexcom receiver) software driver
    • Read/write/modify/execute rights to the location/folders where the software application files reside and to the data folder.

 

To check that you have met the minimum requirements please follow the steps below:

Click on the “Start” button in the bottom left-hand corner of your computer screen and select “Search” or if there is a search bar already present type in “dxdiag.” This will run a diagnostic tool that will look like the picture below. You will be able to verify that you meet the minimum requirements by viewing the information below.

Dexcom STUDIO FAQ Topics:

LBL012517 Rev01

Interested in getting a Dexcom CGM?

If you are ready to take the next step, the process is simple. Provide us with a few details and we will contact you to begin your order.