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What does the No Readings alert mean?

The receiver is not getting sensor glucose readings.  You will not receive sensor readings, Alarm/Alerts, or notifications display until this error is fixed.  Use your BG meter for readings.

Check your transmitter to ensure that it is properly inserted into the sensor pod.  It may take up to 3 hours for the system to autocorrect.  If this continues for over 3 hours, contact Technical Support at 877-738-3646.

 

LBL014629 Rev001

Interested in getting a Dexcom CGM?

If you are ready to take the next step, the process is simple. Provide us with a few details and we will contact you to begin your order.