error fb Gplus IN twitter down-arrow Email Phone Check-Mark padlock circle_arrow minus plus play_btn close Clipboard_Icon Shopping-Cart_Icon Speech_Bubble_Icon Stethoscope_Icon pharmacists menu left-arrow right-arrow facebook search cart

What features are included in the latest update to the Dexcom G5 Mobile App?

If you rely on your Apple device to view your Dexcom Continuous Glucose Monitoring (CGM) System glucose readings, you will see new features when you update your Dexcom G5 Mobile App to version 1.5. These updates are a result of requests from our valued customers, like you. We hope they help.

 

Mute Override

This will allow you to receive certain Dexcom system alerts, even if your phone sound is off, set to vibrate, or in Do Not Disturb mode. This will allow you to silence calls or texts but still receive CGM alerts. Alerts that you will continue to receive, even if your smart device is silenced, include: Urgent Low Alarm; Low and High Glucose alert; Rise and Fall Rate alerts; and certain critical system alerts. Exception for high/low, rise/fall if you have chosen vibrate-only as your programmed sound.

high and low glucose iPhone App alerts

While most of these are infrequent, critical system alerts that will be audible even if the phone is on silent or vibrate include:

  • Transmitter Found/Pairing Request – This alert will occur if you are setting up a new transmitter and close the app before transmitter pairing has completed
  • Enter BG Meter Values at session startup – After the 2hr warmup period, you will hear an alert when two calibrations are needed to start the sensor session
  • Sensor Failed – If your sensor fails and stops working, you will hear this alert.
  • Replace Sensor Now – This alert occurs each week when your 7 day sensor session has ended. You will receive 6hr, 2hr, and 30min alerts before getting to this critical alert.  The prior alerts are never audible.
  • Enter New BG Meter Value – Occasionally a calibration error occurs after entering a blood glucose meter reading.  You will be asked to enter another BG meter reading so that the system can function properly.
  • Transmitter Error – This alert occurs if your transmitter has failed unexpectedly
  • Storage Full – Data can no longer post to the app because there is no storage space available on your smart device.  Prior to this, you will receive non-overriding warnings that you are running out of space.
  • Dexcom App Error – This is an extremely low occurrence alert when a system error has occurred that requires the app to be restarted or reinstalled.  The notification provides guidance on what to do.

Please note, the only critical system alert that cannot override volume settings is signal loss.

If you turn your phone to silent mode using the switch on the side of your iPhone, your Dexcom alerts will still activate based on the pre-programmed sounds you have chosen, following the sequence described below. This mute functionality description coincides with iPhone 6 and may or may not apply to future iPhone, iPod, or iPad silencing techniques. Please visit our website at www.dexcom.com/compatibility to stay up-to-date on which devices are compatible with the Dexcom app.

 

Vibrate-only Sound Option

This will allow you to choose vibrate-only as your sound for Low and High Glucose alerts, Rise and Fall Rate, and Signal Loss. Vibrate-only is not available for Urgent Low Glucose Alarm or critical system alerts.  These will always require a sound.

low high glucose vibrate only image

How do these features work?

Mute Override and the Vibrate-only sound option work together to make it easier for you to customize your Dexcom alerts.

If your ringer is ON, your volume is greater than zero, and do not disturb is OFF:

  • The first glucose alert will sound at the volume set on your phone, with the sound you chose for that alert.  If the notification is not cleared;
  • Every five minutes, you will receive another notification, in increasing volume.  The third notification will be at 100% volume.  The notifications will stop once you acknowledge the notification on your screen or if your glucose status changes

If your ringer is OFF, your volume is set to zero, or do not disturb is ON:

  • The first glucose alert will vibrate. If notification is not cleared;
  • Your smart phone will sound every five minutes, increasing in volume, until you acknowledge the notification on your screen or if your glucose status changes

If you chose Vibrate-only as the sound for a glucose alert, that alert will never make a sound, regardless of your phone settings (the only exception is for urgent low or critical system alerts- you cannot choose vibrate for these notifications).

  • The first glucose alert will vibrate.  If notification is not cleared;
  • Your smart phone will vibrate every five minutes until you acknowledge the notification on your screen or if your glucose readings return to a safe zone.

 

Apple Watch Updates

If you use an Apple Watch to obtain your Dexcom G5 Mobile readings, you will see enhanced features that should provide a better user experience. You must install watchOS 3 to use your Apple Watch with your Dexcom G5 Mobile app. 

For additional Apple Watch 1.6 features, please read our FAQ here.

 

BRIEF SAFETY STATEMENT

The Dexcom G5 Mobile Continuous Glucose Monitoring (CGM) System ("G5") is a glucose monitoring system indicated for the management of diabetes in persons age 2 years and older. The G5 is designed to replace fingerstick blood glucose testing for diabetes treatment decisions. The G5 also aids in the detection of episodes of hyperglycemia and hypoglycemia. The G5 is intended for single patient use and requires a prescription. CONTRAINDICATIONS Do not rely on the G5 CGM data if you have recently taken acetaminophen. Remove the G5 (sensor, transmitter, and receiver) before Magnetic Resonance Imaging (MRI), Computed Tomography (CT) scan, or high-frequency electrical heat (diathermy) treatment. The G5 is MR Unsafe. Do not bring any portion of the G5 into the MRI environment. WARNING CGM-based diabetes treatment decisions are only approved with the G5, not previous generations of Dexcom CGM systems. Calibrate at least once every 12 hours using a fingerstick. If your G5 does not display a sensor glucose reading and an arrow, or if you are getting inaccurate or inconsistent readings, take a fingerstick. If your glucose readings and alerts do not match your symptoms or expectations, take a fingerstick to confirm. Failure to do so may lead to hyperglycemia or hypoglycemia. The G5 is not approved for use in pregnant women, persons on dialysis or critically ill persons. If a sensor breaks and no portion of it is visible above the skin, do not attempt to remove it. Seek professional medical help if you have infection or inflammation on or near the sensor insertion point. Report broken sensors to Dexcom Technical Support. Sensor placement is not approved for sites other than under the skin of the belly (ages 2 years and older) or upper buttocks (ages 2-17 years). To “share” data, you need an internet connection and a separate compatible smart device running the Dexcom Follow App. Contact Dexcom Toll Free at 877-339-2664 or www.dexcom.com for detailed indications for use and safety information.

LBL014276 Rev002

Interested in getting a Dexcom CGM?

If you are ready to take the next step, the process is simple. Provide us with a few details and we will contact you to begin your order.