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Why am I not getting notifications?

If you are not getting notifications, one of the following may be the issue:
  • Your Urgent Low alarm, Low, and/or High alerts are turned off.
  • A delay is set for the notifications in the Follow app options. If the delay is a value other than 0, you must be below (or above) the threshold for that amount of time before an alert occurs.
  • Your Sharer may not be sharing their glucose readings.
  • Notifications from the Dexcom Follow app may have been disabled in your smart device settings.
  • All notifications on your smart device may have been disabled in your smart device settings.
  • You have no Internet connection.
  • The Dexcom server may be down.
 

FAQ Topics:

LBL013381 Rev002