What Is A Normal Sugar Level & Other FAQs | Dexcom

General: Why do I see “username or password are incorrect” when I try to log into the Dexcom CLARITY app on my smartphone? How can I avoid iritated or sensitive skin caused by the sensor adhesive? Where can I purchase Dexcom G6? Why was I asked to update my Dexcom Follow app? Can I customize notification settings? How can I see the last 24 hours of my Sharer’s glucose readings? Will I receive notifications if the Follow app is closed? Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb? How do I follow using my new smart device? What should I do if Follow says notifications are off? How many Sharer’s can I follow? What devices and software are compatible with Dexcom apps? What is Dexcom Follow? Why am I not getting glucose notifications? What do I need to know about Dexcom G4 PLATINUM and Dexcom G5 Mobile CGM system sales being discontinued, and ongoing product availability? Where can I insert my G6 sensor? Will Dexcom CLARITY work with G6? Is Dexcom creating a recycling program for the sensor applicator at launch? Do I need to use my receiver? Does the G6 accept calibrations? I lost my sensor code. What do I do? Do I have to put the sensor code in every time I start a new sensor? What is a sensor code and why do I need one? How do I share my G6 glucose data with followers? I’m an existing customer. Can I upgrade to Dexcom G6? I’m having trouble getting started - what should I do? Are there any changes with alarms and alerts? Can I use the G5 Mobile sensors with the G6 transmitter? Or any G5 Mobile components? Can the sensor be restarted after 10 days? How long can I wear the sensor? How long does the Dexcom G6 transmitter last? What components are required with the new G6 system? Is Dexcom G6 available in my country? Is this product approved for Pediatrics? What are the main differences between Dexcom G5 Mobile and G6? What is the Dexcom G6? What Smart Device Operating Systems are compatible with Dexcom Apps? Does Dexcom CLARITY have information about my receiver or smart device? Can I use both a receiver and smart device with Dexcom CLARITY? How do I get to Dexcom CLARITY? How does Dexcom CLARITY get my data? How do I know when Dexcom CLARITY has been updated? How can I customize Dexcom CLARITY? How are ranges defined for Time in Range? How are the Daily and Hourly Statistics calculated? What is a low utilization day? What is the AGP Report? Can my G5 alert me with sound if my smart device is on Mute, Vibrate, or Do Not Disturb? What are the computer and software requirements for Dexcom CLARITY? Who should I contact if I have questions regarding Dexcom CLARITY? Will events entered into my CGM receiver show up in Dexcom CLARITY? How far back can I access my data? How can I share information with my doctor? How do I access past data from Dexcom STUDIO? How can I share my data using a Dexcom Receiver? Do I need a Dexcom account to access Dexcom CLARITY? Is Dexcom CLARITY compatible with both G4 Platinum and G5 Mobile platforms? What devices and software are compatible with Dexcom apps? How do I pair my G5 transmitter with my smart device? Why is my trend arrow missing? How soon will Dexcom support new operating system (OS) versions after they are released? How do I get a recap of my last 24 hours on my iPhone? Will my G5 work if the app is closed? How do I Download the Dexcom G5 Mobile and Dexcom Follow apps? How long does the transmitter last? What is the transmitter warranty? If I am replacing my smart device, what will I need to do?
App: How do I set up the Dexcom G6 with my phone? Are there any devices that are compatible with G5 that are not compatible with G6? What smart devices are compatible with the G6? What smart phones are compatible with the Follow app? Does the Follow App work with G6? Is there a new app for the G6?
Dexcom G5 Mobile App – Android Devices Only: How do I share my glucose data with the S Health app? Can I view my Dexcom CGM data on an Android Wear watch? Is there a Quick Glance widget for the G5?
Dexcom G5 Mobile App – Apple Devices Only: How do I share my glucose data with the Apple Health app? Can I view my Dexcom G5 Mobile CGM data on an Apple Watch? Is there a Dexcom G5 Mobile Widget in the Apple Today View?
Dexcom G5 Receiver: Entering your Transmitter SN into your Dexcom receiver What is the receiver warranty? How do I pair a new G5 transmitter with my receiver? What is the difference between Shutdown and Stop Sensor? What does each button do? How do I display my Home screen? What is the status area?
Troubleshooting: What does the Signal Loss alert mean? What does the "Bluetooth is off" alert mean? What do the Question Marks (???) mean? What does the hour glass icon mean? What does “Calibration error” mean? What does the Transmitter Low Battery alert mean? What does the blood drop icon mean? Why is the Stop Sensor option disabled? What do I do when I get the Sensor Failed message?