Follow App for Family & Friends
Setting Up Follow
Can I customize notification settings?
Yes, you can choose which glucose notifications you receive for each Sharer.
What is the Dexcom Follow app for diabetes?
The Dexcom Follow app is a free CGM phone app that allows friends and family to remotely monitor a Dexcom G6 user's trending glucose levels.
Will I receive notification sounds if my device is muted or on vibrate?
No, your smart device must have sound enabled to receive notification sounds.
How do I get Dexcom Follow readings on my Apple Watch?
Followers can now have the Dexcom Follow app on their Apple Watch (watchOS 6 or later required).
Using the Follow App Features
Can I customize notification settings?
Yes, you can choose which glucose notifications you receive for each Sharer.
How can I see the last 24 hours of my Sharer's glucose readings?
To see the last 24 hours of Sharer's glucose readings all Follow version users can tap the 24 hour button on your Sharer's page.
How do I get Dexcom Follow readings on my Apple Watch?
Followers can now have the Dexcom Follow app on their Apple Watch (watchOS 6 or later required).
Compatibility
If I update my device's operating system will it still be compatible with Dexcom apps?
Check Dexcom's compatibility chart before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they're released.
Will I receive notification sounds if my device is muted or on vibrate?
No, your smart device must have sound enabled to receive notification sounds.
What are the recommended iPhone settings?
Your Iphone settings can prevent the Dexcom Follow app from working. Learn more about the settings that can help your app to work as expected.
How do I follow using my new smart device?
If you're changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.
Troubleshooting
My system seems to be experiencing an outage. What do I do?
Please visit status.dexcom.com for real-time updates on the status of Dexcom products.
Can I customize notification settings?
Yes, you can choose which glucose notifications you receive for each Sharer.
Will I receive notification sounds if my device is muted or on vibrate?
No, your smart device must have sound enabled to receive notification sounds.
How do I get Dexcom Follow readings on my Apple Watch?
Followers can now have the Dexcom Follow app on their Apple Watch (watchOS 6 or later required).
Need Additional Help?
Technical Support
Dexcom CGM product troubleshooting and Clarity software support
