What are the recommended iPhone settings?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.
Screen Time
Screen Time's Downtime and App Limits can temporarily disable apps. If you set time limits for the Dexcom Follow app, you may not open the app, or get notifications.
  1. Go to phone Settings
  2. Tap Screen Time
  3. Turn off Downtime and App Limits, or add Dexcom Follow app to the Always Allowed app list
Do Not Disturb
Do Not Disturb silences all notifications. We do not recommend using Do Not Disturb.
How to turn Do Not Disturb off?
  1. Go to phone Settings
  2. Turn off Do Not Disturb
Low Power Mode
Low Power Mode may prevent the Dexcom Follow app from running in the background when you don’t have the app open and displayed on your screen. When Low Power Mode is on, notifications may be delayed.
How to turn Low Power Mode off?
  1. Go to phone Settings
  2. Tap on Battery
  3. Turn off Low Power Mode
Notifications
Notifications let you get notifications on your smart device. Allow notifications for the Dexcom Follow app to work.
How to turn Notifications on?
  1. Go to phone Settings
  2. Tap Dexcom Follow
  3. Tap Notifications
  4. Turn on Notifications
Focus Mode
In iOS 15 and above, the Focus feature silences alerts and notifications for apps you select. Adding Follow to any Focus mode may delay notifications. To avoid delays, either:
  • Don't use Focus modes, or
  • Add Follow to Allowed Apps for each Focus mode
How do I add Follow to Allowed Apps?
  1. Go to phone Settings
  2. Find Focus
  3. Choose a Focus mode
  4. Add Follow as an Allowed App
  5. Repeat for each Focus mode
Scheduled Summary
In iOS 15 and above, choosing Scheduled Summary for an app delays alerts and notifications. Adding Follow to Scheduled Summary may delay notifications. To avoid delays:
  • Don't use Scheduled Summary, or
  • Turn on Time Sensitive Notifications for Follow
How do I turn on Time Sensitive Notifications for Follow?
  1. Go to phone Settings
  2. Tap Notifications
  3. Under Notification Style, tap Follow
  4. Turn on Time Sensitive Notifications for Follow
Internet Connection (Wi-Fi or Cellular Data)
Internet connection is required to see your Sharers' readings and get notifications. When there are no Wi-Fi networks available, turn on Cellular Data to connect to the Internet. If you disconnect from both Wi-Fi and Cellular Data, you won't see any readings, or get notifications.
If your phone or cellular service carrier doesn't support voice and data at the same time (VoLTE), you might disconnect from the Internet and delay notifications during phone calls.
How to turn Wi-Fi or Cellular Data on?
  1. Go to phone Settings
  2. Turn on Wi-Fi or Cellular
  3. If VoLTE is supported, turn on VoLTE in Cellular Data options
The location of each setting may be different based on your iOS version. Please refer to your smart device instructions for detailed information. Not sure which iOS version you’re on? Find your device’s iOS version within the About section of your phone’s Settings.

LBL-1000005 Rev004, LBL020468 Rev 004

Our experts are here to help.

Customer support

Reorders and general inquiries

Insurance support

Insurance questions and new CGM inquiries

Product support

Dexcom CGM product troubleshooting and CLARITY software support

Dexcom CARE

Training & support for new Dexcom users
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

LBL-1001709 Rev001

• LBL-1000005 Rev004, LBL020468 Rev 004

© © 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

CA flag

CA

Change region