A: Dexcom G4 PLATINUM and Dexcom G5 Mobile CGM systems will no longer be available for purchase in Canada as of June 30th, 2020. More on each component of these systems below:
- Transmitters: G4 PLATINUM and G5 Mobile transmitters will be available for order when calling into Customer Service until June 30th, 2020.
- Sensors: To support those who have recently purchased a new G4 Platinum or G5 Mobile transmitter, G4 and G5 sensors will be available to order through Customer Service until December 31st, 2020.
- Receivers: Dexcom will honour all warranties, in full, for all G4 or G5 Receivers within the terms and conditions set out in your product’s User Guide. Support for out-of-warranty G4 and G5 Receivers will end on June 30th, 2021.
- Apps: If you’re using the G5 app it will continue to work, but it will no longer be available in the Google Play or Apple App Store starting April 2021. As a result, if you delete the G5 app, you won’t be able to reinstall it from the app stores. If you have technical difficulties with the app, you should stop using it and contact Technical Support immediately.
Technical Support will continue to be available for G4 and G5 supplies until June 30th, 2021. Technical Support can be reached by phone, 24/7, at 1-844-832-1809.
Our hope is that all our customers can experience the latest in CGM technology. Click here to learn more about the Dexcom G6, our latest generation CGM system.
