What do I need to know about Dexcom G4 PLATINUM and Dexcom G5 Mobile CGM system sales being discontinued, and ongoing product availability?
A: Dexcom G4 PLATINUM and Dexcom G5 Mobile CGM systems will no longer be available for purchase in Canada as of June 30th, 2020. More on each component of these systems below:
Technical Support will continue to be available for G4 and G5 supplies until June 30th, 2021. To request a product replacement due to technical failure or for product troubleshooting, Technical Support can be reached by phone, 24/7, at 1-844-832-1809.
Our hope is that all our customers can experience the latest in CGM technology. Click here to learn more about the Dexcom G6, our latest generation CGM system.