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Dexcom Continuous Glucose Monitoring | Dexcom CGM
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Ordering Frequently Asked Questions

We’ve gathered together answers to some of the most common questions. Please check to see if the answer to your question can be found here. If you still have questions, our Customer Service team would be happy to help. You can use the search box to answer your question or browse the list of topics below.

Shipping

  • Can I add more than one address to my address book?

  • Where is my order? How do I track my order?

  • Can I ship to an address outside of the country I live in?

  • How do I change the address I want to ship to?

  • Can I pick up my order in person?

  • I’ve placed my order. When will it ship?
  • Can I pick up my order at one of your offices?

  • Why didn’t my order ship right away?
  • I haven’t received my order. What should I do?
  • I won’t be home for my shipment, can I have it delivered to an alternative location?
  • Which shipment methods can I choose from
  • Can I amend the delivery address after I have placed my order?

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