Shipping

I haven’t received my order. What should I do?

Last Updated · August 5, 2022

Start by checking the status of your shipment using the Tracking Number from your Shipping Confirmation email. If you have questions, please contact the courier first. If help is still required, feel free to Dexcom Customer Service.

5-step learning journey

Discover education resources, organised in a 5-step journey, to learn key information about your Dexcom ONE CGM system, from getting started, your first 10 days, to using Dexcom ONE in the long run.

Step 1: The basics of CGM
Step 2: Getting started
Step 3: Your first 10 days
Step 4: Using Dexcom ONE in the long run
Step 5: Understand your Diabetes trends