Warranties & Returns

Can I cancel or return my order?

Last Updated · August 5, 2022

Cancellation & Returns:  

 

You may cancel your contract for the purchase of Dexcom products before you receive notification of shipment.  In such case, you will receive a full refund of your purchase price.

 

Use these steps to see the order status and request cancellation.

  1. In the upper right corner of the dexcom.com page, click “Sign in or Create Account”.
  2. Log into your account, navigate to “Orders and Invoices”
  3. Select the order you wish to cancel and select Cancel

If you do not see a Cancel button, it could be because your order has already shipped.

 

Your order may also be eligible for cancellation and return after shipment and delivery if:

  • You notify Dexcom in writing to [email protected] or by phone call to 3728000032118 informing us of your intent to cancel and request for a refund within fourteen (14) days of delivery.
    • If you place an order for several products and they are delivered separately, then your fourteen (14) days will start the day after you receive the last product on your order.
    • For subscription orders, please refer to your contract for cancellation terms.
  • The product packaging is unopened and the outer seal has not been tampered with. For sensors, Dexcom will only accept returns where the sensor remains sealed in its packaging.
  • The product is not damaged.

 

Subject to these conditions, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Dexcom will refund all payments within fourteen (14) days after the day you provide evidence that you have returned the goods.  You will be responsible for the cost of any returns and any non-standard delivery fees.

 

If you cancel your order and return the shipment, we may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. If you received multiple products in an order and some products remain sealed, but others have been tampered with, Dexcom will provide a refund for the sealed product only. In the event you have opened the products, please dispose of them in accordance with the user instructions.

 

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

 

*Sensors/Receivers/Transmitters are sterile, disposable medical devices and Dexcom is unable to accept the return of opened products for safety and hygiene reasons

5-step learning journey

Discover education resources, organised in a 5-step journey, to learn key information about your Dexcom ONE CGM system, from getting started, your first 10 days, to using Dexcom ONE in the long run.

Step 1: The basics of CGM
Step 2: Getting started
Step 3: Your first 10 days
Step 4: Using Dexcom ONE in the long run
Step 5: Understand your Diabetes trends