Are there any iPhone/iOS settings I should or shouldn’t use with my Dexcom ONE app?
Here are some recommended settings for iPhone devices, to help ensure you get all Dexcom ONE app alerts and sensor readings. Visit Dexcom.com/compatibility for a list of devices and operating systems compatible with the Dexcom ONE app.
The location of each setting may be different depending on your device and operating system version.
Don’t Use These Phone Features
These phone features can prevent the app from working. The app can’t alert you about these phone features.
Screen Time's Downtime and App Limits can temporarily disable apps. If you set time limits for the Dexcom ONE app, you may not open the app, get alerts or sensor readings.
How to turn Screen Time off?
Do Not Disturb
Do Not Disturb silences all alerts. To hear your alarm and alerts, Do not use Do Not Disturb.
How to turn Do Not Disturb off?
Low Power Mode
Low Power Mode may prevent the Dexcom ONE app from running in the background when you don’t have the app open and displayed on your phone screen. When Low Power Mode is on, alerts may be delayed.
How to turn Low Power Mode off?
You must allow these permissions for the app, or it won’t work as designed.
Notifications let you get sensor readings and alerts on your phone. Allow notifications for the Dexcom ONE app to work.
How to turn Notifications on?
Background App Refresh
App Refresh keeps the Dexcom ONE app running in the background when you don’t have the app open and displayed on your phone screen. If Background App Refresh is off, your alerts and sensor readings may be delayed.
How to turn Background App Refresh on?
The Dexcom ONE app uses Bluetooth to connect with your sensor. Apple requires you to give the Dexcom ONE app permission to use Bluetooth. You must keep Bluetooth Permission turned on for the Dexcom ONE app to work.
How to turn Bluetooth Permission on?
Discover education resources, organised in a 5-step journey, to learn key information about your Dexcom ONE CGM system, from getting started, your first 10 days, to using Dexcom ONE in the long run.
|Step 1:||The basics of CGM|
|Step 2:||Getting started|
|Step 3:||Your first 10 days|
|Step 4:||Using Dexcom ONE in the long run|
|Step 5:||Understand your Diabetes trends|