What does the Signal Loss alert mean?

This alert tells you when you’re not getting Dexcom ONE readings. Your display device may be too far from your transmitter or there may be something, such as a wall or water, between your transmitter and your display device.
To fix this:
  • Keep your transmitter and display device within 20 feet of each other. Wait 30 minutes.
  • Never close the Dexcom ONE app. The app is intended to run at all times.
  • If that doesn’t work, turn Bluetooth off and on. Wait 10 minutes.
  • If that doesn't work, restart the smart device and reopen the Dexcom ONE app.
  • Close background apps.
  • Make sure your phone is charging/charged. Low power mode on smartphones will turn off Bluetooth.
During signal loss, use your meter to check your glucose levels and make any treatment decisions.
When the display device and transmitter connect after a signal loss or similar issue, up to 3 hours of missed Dexcom ONE readings can fill in on the graph.
Apple: Unlike other alerts, the Signal Loss alert can’t make a sound or vibrate if your smart device is silenced or in Do Not Disturb mode.

LBL021329 Rev001

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, Share are trademark or registered trademarks in the U.S. and may be in other countries.

LBL021710 Rev001

• LBL021329 Rev001

© 2024 Dexcom, Inc. All rights reserved.

EE flag

EE

Change region