Why isn't my transmitter working, and/or why is my Dexcom CGM System telling me to pair a new transmitter?
Dexcom ONE transmitters last up to 90 days from activation. You can find your transmitter’s Activated On date by going to Settings > Transmitter in the Dexcom ONE app.
Also, be aware that a transmitter must be activated within 5 months of its shipping date to function.
If your transmitter is more than 90 days old and not working, you must use a new transmitter. You will not be able to start a sensor session past day 90. To avoid any unnecessary issues with your Dexcom CGM System, contact your supplier to have a new transmitter in hand by day 90.
If your transmitter is less than 90 days from activation, contact technical support for troubleshooting at dexcom.com.
Discover education resources, organised in a 5-step journey, to learn key information about your Dexcom ONE CGM system, from getting started, your first 10 days, to using Dexcom ONE in the long run.
|Step 1:||The basics of CGM|
|Step 2:||Getting started|
|Step 3:||Your first 10 days|
|Step 4:||Using Dexcom ONE in the long run|
|Step 5:||Understand your Diabetes trends|