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How to remove your Sensor and Transmitter

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How to replace your Sensor

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Click to find out more about Dexcom Clarity and the Follow App

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If you&#x27;re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.

How do I follow using my new smart device?

Remotely monitor a Dexcom CGM user&#x27;s glucose with the Dexcom Follow app.

What is Dexcom Follow?

Follow up to ten (10) Sharers with Dexcom Follow.

How many Sharers can I follow?

iOS and Android platforms are compatible for Followers.

What smart phones are compatible with the Follow app?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended iPhone settings?

Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile.

Does the Follow App work with G6?

If you have irritated or sensitive skin please work with your healthcare professional (HCP).

How to avoid irritated/sensitive skin from sensor adhesive?

No, your smart device must have sound enabled to receive notification sounds.

Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

What are the recommended Android phone settings?

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

Followers can now have the Dexcom Follow app on their Apple Watch (watchOS 6 or later required).

How do I get Dexcom Follow readings on my Apple Watch?

Yes, you can choose which glucose notifications you receive for each Sharer. Changes to settings in the Follow app do not affect the Sharer&#x27;s CGM settings.

Can I customise notification settings?

Yes, the Dexcom Follow app works the same way as it did with the Dexcom G6 app on compatible smart devices.

Does the Dexcom Follow app work with Dexcom G7?

Monitorize remotamente a glicose de um utilizador do Dexcom CGM com a aplicação Dexcom Follow.

O que é o Dexcom Follow?

How to see the last 24 hours of Sharer&#x27;s glucose readings.

How can I see the last 24 hours of my Sharer&#x27;s glucose readings?

Allow notifications from Follow in your smart device settings.

What should I do if Follow says notifications are off?

Visit Dexcom compatibility to determine if your device is compatible.

What devices and software are compatible with Dexcom apps?

There are several reasons you may not receive expected notifications.

Follow App for Family & Friends

Follow App for Family & Friends topics

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Downloads and Guides

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How to remove your Sensor and Transmitter

How to replace your Sensor