Find answers to your questions about Dexcom Systems, software and diabetes.
Each year we assess whether to keep supporting older Operating Systems (OS) for Dexcom apps. When an OS you’re using is no longer supported for your Dexcom app, we will ask you to update your OS to continue getting app updates. Your current Dexcom app version will continue to work, but you won’t be able to get future app updates until you update your OS to the new required minimum OS.
Before upgrading your smart device or its operating system, check dexcom.com/compatibility. Automatic updates of the app or your device operating system can change settings or shut down the app. Always update your smart device manually and verify correct device settings afterward.
Yes, G6 does work with CLARITY. Patients will not need to register again.
You have the option to use only the app, only the receiver, or both at the same time.
The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost.
Without your sensor code, you’ll need to calibrate twice after your 2-hour sensor warmup is complete, a third time 12 hours later, a fourth time 12 hours after that, and then once every 24 hours.