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Top FAQs

  • The Dexcom G6 is the latest generation of CGM available from Dexcom. New features include factory calibration, a 10-day sensor wear period, a one-touch auto-applicator, a new “Urgent Low Soon” alert, customizable day and night time alerts (Alert Schedule), no acetaminophen/paracetamol interference and a discreet, low-profile transmitter.

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  • Yes, Dexcom G6 is indicated for children as young as 2 years old.

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  • Go to http://www.dexcom.com/global to learn more.

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  • A new Dexcom patient will receive the Dexcom G6 system including a–transmitter and sensors. An optional touch screen receiver is available as well. If you decide to use a compatible smart device*, you will need to download the new Dexcom G6 app.

    * To view the latest supported devices, visit http://www.dexcom.com/compatibility

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  • A G6 transmitter lasts for three months (same as G5 Mobile).

     

    Dexcom, Inc. (“Dexcom”) provides a limited warranty to the original Purchaser (“you” or “Purchaser”) that the Dexcom G6 transmitter (the “transmitter”) is free from defects in material and workmanship under normal use (“Limited Warranty”) for the period commencing on the date of shipment by the original Purchaser and expiring three (3) months thereafter.

     

    Note: If you received this transmitter as a replacement for an in-warranty transmitter, the Limited Warranty for the replacement transmitter shall continue for the remaining Warranty Period on the original transmitter, but the replacement is not subject to any other warranty.

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  • The Dexcom G6 sensor is approved to be worn up to 10 days.

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  • No. The new Dexcom G6 CGM system is designed to eliminate the need for fingerstick calibrations* and can be used for 10 days without restart.

    *If your glucose alerts and readings from the G6 do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.

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  • No, the G5 Mobile sensors, transmitters and receiver are not compatible with the G6 system. If you would like to use a compatible smart device*, you will need to download the new G6 app.

    *To view the latest supported devices, visit http://www.dexcom.com/compatibility

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  • The “Urgent Low Soon” alert is a new alert that can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL or 3.1 mmol/L) — allowing them time to take appropriate action before an event happens. The “Alert Schedule” allows users to customize a second group of alerts. A common use case would be users who want to set different alert schedule for day time vs night time.

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  • Check out our Downloads and Guides (http://www.dexcom.com/IFU/g6/international) section for support or contact your local Dexcom Representative.

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  • Dexcom G6 sensors may be inserted on the abdomen, the back of the upper arm (indicated for patients age 2 years and older) or the upper buttocks (ages 2-17 years). Sensor placement is important and you will want to change your insertion site with each sensor. Using the same site too often might not allow the skin to heal, causing scarring or skin irritation.

    Choose a site:

    • At least 3 inches from any insulin pump infusion set or injection site
    • Away from waistbands, scarring, tattoos, irritation, and bones
    • Unlikely to be bumped, pushed, or laid on while sleeping

     

    Follow the Dexcom G6 instructions for use. If you don’t, you could experience a severe low or high glucose event. If you have any questions regarding sensor insertion, placement, or otherwise, please refer to the Dexcom G6 User Guide for additional information.

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  • Dexcom Share is a feature within the G6 app that allows for remote monitoring. One person, (the Sharer) may share their CGM data with another person (the Follower). To setup Share simply press the Share icon in the app and follow the onscreen instructions.

    *Requires separate Follow App and internet connectivity.

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  • When you start a new sensor, you must enter a code into your display device to use the G6 without fingerstick calibrations. Each sensor has its own code printed on the back of the adhesive patch. Do not use a code from a different sensor or make up a code. If you do not enter the correct code, your sensor will not work as well and could be inaccurate. If you have lost the sensor code, you may calibrate the G6 using fingersticks.

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  • Yes, you’ll need to put in the sensor code from the sensor each time you start a new one. The sensor code is found on the bottom of the applicator on the adhesive strip.

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  • Without your sensor code, you’ll need to calibrate twice after your 2-hour sensor warmup is complete, a third time 12 hours later, a fourth time 12 hours after that, and then once every 24 hours.

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  • The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost. The system is designed to work properly without calibrations.

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  • You have the option to use only the app, only the receiver, or both at the same time.

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  • Please find the answer here

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  • Yes, G6 does work with CLARITY. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.

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