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Why am I not getting glucose notifications?

There are several reasons you may not receive expected notifications. In your Follow app:

  • Check your Sharer’s glucose notifications. Turn on the ones you want.
  • Check each notification’s delay setting. If a delay is set, you’re only notified if the condition lasts longer than the delay.
  • Check your Sharer’s status. If you see No Data, Disconnected, Not Sharing, or Removed by Sharer you won’t receive notifications. Ask your Sharer if you have questions.

Other issues:

  • Check that you have an Internet connection.
  • Open settings, then notifications.
  • Find Follow in the app list and turn on notifications.
  • Dexcom’s server may be down.

If you continue to experience issues, contact your local Dexcom representative.

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