FAQ search page | Dexcom

General: What Smart Device Operating Systems are compatible with Dexcom Apps? Does Dexcom CLARITY have information about my receiver or smart device? Can I use both a receiver and smart device with Dexcom CLARITY? How do I get to Dexcom CLARITY? How does Dexcom CLARITY get my data? How do I know when Dexcom CLARITY has been updated? How can I customize Dexcom CLARITY? How are ranges defined for Time in Range? How are the Daily and Hourly Statistics calculated? What is a low utilization day? What is the AGP Report? Who should I contact if I have questions regarding Dexcom CLARITY? Where can I obtain a printed version of the Dexcom CLARITY user guide? What are the computer and software requirements for Dexcom CLARITY? Will events entered into my CGM receiver show up in Dexcom CLARITY? How far back can I access my data? How can I share information with my doctor? How do I access past data from Dexcom STUDIO? How can I share my data using a Dexcom Receiver? Do I need a Dexcom account to access Dexcom CLARITY? Is Dexcom CLARITY compatible with both G4 Platinum and G5 Mobile platforms? If I am replacing my smart device, what will I need to do? Will my G5 work if the app is closed? Can my Follow notifications make sound if the smart device is muted, or on Vibrate or Do Not Disturb? How do I get a recap of my last 24 hours on my smart device? Can my G5 alert me with sound if my smart device is on Mute, Vibrate, or Do Not Disturb? How soon will Dexcom support new operating system (OS) versions after they are released? Can the Follow app notify me with sound if my smart device is muted, or on Vibrate or Do Not Disturb? What should I do if the Dexcom Follow app says that notifications are disabled? Why am I not getting notifications? What devices and software are compatible with Dexcom apps? How do I pair my G5 transmitter with my smart device? How do I invite Followers? Why is my trend arrow missing? If I am replacing my smart device, what will I need to do? How do I Download the Dexcom G5 Mobile and Dexcom Follow apps? How long does the transmitter last? What is the transmitter warranty?
Dexcom G5 Mobile App – Android Devices Only: Is there a Quick Glance widget for the G5? Can I view my Dexcom CGM data on an Android Wear watch? How do I share my glucose data with the S Health app?
Dexcom G5 Mobile App – Apple Devices Only: How do I share my glucose data with the Apple Health app?
Dexcom G5 Receiver: How do I pair a new G5 transmitter with my receiver? Entering your Transmitter SN into your Dexcom receiver What is the receiver warranty? What does each button do? How do I display my Home screen? What is the status area? What is the difference between Shutdown and Stop Sensor?
Troubleshooting: What does the Signal Loss alert mean? What does the "Bluetooth is off" alert mean? What do the Question Marks (???) mean? What does the hour glass icon mean? What does “Calibration error” mean? What does the Transmitter Low Battery alert mean? What does the blood drop icon mean? Why is the Stop Sensor option disabled? What do I do when I get the Sensor Failed message?