FAQ search page | Dexcom

General: Why am I being asked to update my phone’s operating system (OS) to continue getting Dexcom app updates? What are the recommended Android phone settings? What are the recommended iPhone settings? Why do I see “username or password are incorrect” when I try to log into the Dexcom CLARITY app on my smartphone? How can I avoid iritated or sensitive skin caused by the sensor adhesive? Why was I asked to update my Dexcom Follow app? Can I customize notification settings? How can I see the last 24 hours of my Sharer’s glucose readings? Will I receive notifications if the Follow app is closed? Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb? How do I follow using my new smart device? What should I do if Follow says notifications are off? How many Sharer’s can I follow? What devices and software are compatible with Dexcom apps? What is Dexcom Follow? Why am I not getting glucose notifications? -2 What is the Dexcom G6? What are the main differences between Dexcom G5 Mobile and G6? Is this product approved for Pediatrics? Is Dexcom G6 available in my country? What components are required with the new G6 system? How long does the Dexcom G6 transmitter last? How long can I wear the sensor? Can the sensor be restarted after 10 days? Can I use the G5 Mobile sensors with the G6 transmitter? Or any G5 Mobile components? Are there any changes with alarms and alerts? I’m having trouble getting started - what should I do? I’m an existing customer. Can I upgrade to Dexcom G6? Where can I purchase? Where can I insert my G6 sensor? How do I share my G6 glucose data with followers? What is a sensor code and why do I need one? Do I have to put the sensor code in every time I start a new sensor? I lost my sensor code. What do I do? Does the G6 accept calibrations? Do I need to use my receiver? Is Dexcom creating a recycling program for the sensor applicator at launch? Will Dexcom CLARITY work with G6? What Smart Device Operating Systems are compatible with Dexcom Apps? Does Dexcom CLARITY have information about my receiver or smart device? Can I use both a receiver and smart device with Dexcom CLARITY? How do I get to Dexcom CLARITY? How does Dexcom CLARITY get my data? How do I know when Dexcom CLARITY has been updated? How can I customize Dexcom CLARITY? How are ranges defined for Time in Range? How are the Daily and Hourly Statistics calculated? What is a low utilization day? What is the AGP Report? Who should I contact if I have questions regarding Dexcom CLARITY? Where can I obtain a printed version of the Dexcom CLARITY user guide? What are the computer and software requirements for Dexcom CLARITY? Will events entered into my CGM receiver show up in Dexcom CLARITY? How far back can I access my data? How can I share information with my doctor? How do I access past data from Dexcom STUDIO? How can I share my data using a Dexcom Receiver? Do I need a Dexcom account to access Dexcom CLARITY? Is Dexcom CLARITY compatible with both G4 Platinum and G5 Mobile platforms? Will my G5 work if the app is closed? How do I get a recap of my last 24 hours on my smart device? Can my G5 alert me with sound if my smart device is on Mute, Vibrate, or Do Not Disturb? How soon will Dexcom support new operating system (OS) versions after they are released? What devices and software are compatible with Dexcom apps? How do I pair my G5 transmitter with my smart device? Why is my trend arrow missing? If I am replacing my smart device, what will I need to do? How do I Download the Dexcom G5 Mobile and Dexcom Follow apps? How long does the transmitter last? What is the transmitter warranty?
App: Why does the G6 Android app ask for Location Permission? Is there a new app for the G6? Does the Follow App work with G6? What smart phones are compatible with the Follow app? What smart devices are compatible with the G6? Are there any devices that are compatible with G5 that are not compatible with G6? How do I set up the Dexcom G6 with my phone?
Dexcom G5 Mobile App – Android Devices Only: Is there a Quick Glance widget for the G5? Can I view my Dexcom CGM data on an Android Wear watch? How do I share my glucose data with the S Health app?
Dexcom G5 Mobile App – Apple Devices Only: How do I share my glucose data with the Apple Health app?
Dexcom G5 Receiver: How do I pair a new G5 transmitter with my receiver? Entering your Transmitter SN into your Dexcom receiver What is the receiver warranty? What does each button do? How do I display my Home screen? What is the status area? What is the difference between Shutdown and Stop Sensor?
Troubleshooting: What does the Signal Loss alert mean? What does the "Bluetooth is off" alert mean? What do the Question Marks (???) mean? What does the hour glass icon mean? What does “Calibration error” mean? What does the Transmitter Low Battery alert mean? What does the blood drop icon mean? Why is the Stop Sensor option disabled? What do I do when I get the Sensor Failed message?