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Without your sensor code, you’ll need to calibrate twice after your 2-hour sensor warmup is complete, a third time 12 hours later, a fourth time 12 hours after that, and then once every 24 hours.

I lost my sensor code. What do I do?

A G6 transmitter lasts for three months (same as G5 Mobile).

How long does the Dexcom G6 transmitter last?

You have the option to use only the app, only the receiver, or both at the same time.

Do I need to use my receiver?

How can I avoid iritated or sensitive skin caused by the sensor adhesive?

The “Urgent Low Soon” alert is a new alert that can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL or 3.1 mmol/L)...

Are there any changes with alarms and alerts?

The Dexcom G6 is Dexcom’s latest generation continuous glucose monitoring (CGM) system...

What is the Dexcom G6?

A new Dexcom patient will receive the Dexcom G6 system including a–transmitter and sensors...

What components are required with the new G6 system?

Health Connect is Google’s health and fitness tracking app available for use with Android devices...

Can I share my glucose data with Health Connect?

Go to http://www.dexcom.com/global to learn more.

Where can I purchase?

When you start a new sensor, you must enter a code into your display device to use the G6 without fingerstick calibrations...

What is a sensor code and why do I need one?

Dexcom Share is a feature within the G6 app that allows for remote monitoring...

How do I share my G6 glucose data with followers?

The Dexcom G6 sensor is approved to be worn up to 10 days.

How long can I wear the sensor?

Yes, you’ll need to put in the sensor code from the sensor each time you start a new one. The sensor code is found on the bottom of the applicator on the adhesive strip.

Do I have to put the sensor code in every time I start a new sensor?

Yes, G6 does work with CLARITY. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.

Will Dexcom CLARITY work with G6?

At this time, Dexcom will not have a recycling program. Dexcom recommends that users dispose of the used applicator following local guidelines for blood containing components.

Is Dexcom creating a recycling program for the sensor applicator at launch?

Each year we assess whether to keep supporting older Operating Systems (OS) for Dexcom apps...

Why am I being asked to update my phone’s operating system (OS) to continue getting Dexcom app updates?

No, the G5 Mobile sensors, transmitters and receiver are not compatible with the G6 system.

Can I use the G5 Mobile sensors with the G6 transmitter? Or any G5 Mobile components?

Check out our Downloads and Guides (http://www.dexcom.com/IFU/g6/international) section for support or contact your local Dexcom Representative.

I’m having trouble getting started - what should I do?

Yes, Dexcom G6 is indicated for children as young as 2 years old.

Is this product approved for Pediatrics?

The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost. The system is designed to work properly without calibrations.

Does the G6 accept calibrations?

Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa.

Is there a new app for the G6?

iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility

What smart phones are compatible with the Follow app?

A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

What smart devices are compatible with the G6?

We understand you may be concerned about granting this permission, but Dexcom does not use this permission to track your location.

Why does the G6 Android app ask for Location Permission?

Yes, you can check your CGM information on your Apple Watch! The Dexcom G6 app supports Apple Watch and can be used to discreetly view your glucose reading, trend arrow, and trend graph...

Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch?

Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.9.0...

What is the Android Do Not Disturb Permission?

With the Dexcom G6 app version 1.9 and later, you can ask Siri to recite your Dexcom glucose readings out loud and display your graph directly on the lock screen...

How do I set up Siri on the G6 app?

Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile...

Does the Follow App work with G6?

The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.)

How do I set up the Dexcom G6 with my phone?

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended Android phone settings?

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected...

Dexcom G6 CGM System

General

I lost my sensor code. What do I do?

How long does the Dexcom G6 transmitter last?

Do I need to use my receiver?

How can I avoid iritated or sensitive skin caused by the sensor adhesive?

App

Is there a new app for the G6?

What smart phones are compatible with the Follow app?

What smart devices are compatible with the G6?

Why does the G6 Android app ask for Location Permission?

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Downloads and Guides