Why do I see “username or password are incorrect” when I try to log into the Dexcom CLARITY app on my smartphone?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings. Within smartphone settings, set the Region (iOS) and Language/Region (Android) to match your Dexcom account then, reinstall the Dexcom CLARITY app and try again. Please contact your local Dexcom if you need further assistance.

LBL014350 Rev004

Privacy PolicyTerms of UseSafety InformationTrust CenterCompatibilityDownloads and GuidesCareers
Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.
Always read the label and use only as directed. Read the warnings available on dexcom.com/downloadsandguides before purchasing. Consult your healthcare professional to see if this product is right for you. This product is a continuous glucose monitoring system indicated for the management of (type 1, type 2, gestational) diabetes in people age 2 years and older where self-monitoring of blood glucose (SMBG) is indicated.

MAT-1606, MAT-3130

• LBL014350 Rev004

© 2024 Dexcom, Inc. All rights reserved.

NZ flag

NZ

Change region