Dexcom G7 CGM System
Setting Up Your System
How do I share my glucose data with the Apple Health app?
To share glucose data with Apple Health...
What are the recommended Dexcom G7 Android smartphone settings?
Your smartphone settings can prevent the Dexcom G7 app from working. Learn more about the settings that will allow your app to work as expected.
How do I create a Dexcom account using my mobile number?
Follow the steps in this FAQ to create a Dexcom account with your mobile phone number. To create a Dexcom account, we have to verify your identity. This is a safety measure that helps protect your personal information.
Can I use Dexcom G6 components with my Dexcom G7 CGM System?
No. Dexcom G6 sensors, transmitters, and receivers are not compatible with the Dexcom G7 CGM System.
Using Your Dexcom CGM System
Can I calibrate Dexcom G7?
Calibration is not required. If you want to calibrate, you can log it as an event within the G7 App on your smart device.
Can I wear Dexcom G7 through airport security or while flying?
You can wear your Dexcom G7 sensor when going through walk-through metal detectors...
Using the Dexcom G7 App
Does the Dexcom Follow app work with Dexcom G7?
Yes, the Dexcom Follow app works the same way as it did with the Dexcom G6 app on compatible smart devices
Are there any changes to alerts for Dexcom G7 compared to Dexcom G6?
Dexcom G7 has new alert sounds and sound options...
Changing Your Dexcom G7 Sensor
Troubleshooting
How can I avoid irritated or sensitive skin caused by the Dexcom G7 sensor adhesive?
Some people may be sensitive to the sensor adhesive, so extra care can help. Follow the insertion instructions carefully, review the site preparation tips and consider these points...
Compatibility
Are certain smartphones compatible with Dexcom G6 that are not compatible with Dexcom G7?
We are always updating the smart device compatibility list. Please visit dexcom.com/g7-compatibility for the most up-to-date list of compatible smartphones.
Why am I being asked to update my smartphone's operating system (OS) to continue getting Dexcom G7 app updates?
We assess whether to keep supporting older operating systems (OS) for Dexcom apps on an annual basis...
Will updating my smart phone affect how I can use my Dexcom G7?
Before upgrading your smart phone or its operating system, check dexcom.com/g7-compatibility.
What smart devices are compatible with Dexcom G7?
A variety of iOS and Android smart devices are compatible with Dexcom G7. Please visit dexcom.com/g7-compatibility for the most up-to-date list of compatible smartphones.
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