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Top FAQs

  • The Dexcom G6 is Dexcom’s latest generation continuous glucose monitoring (CGM) system. Unlike previous generations, this CGM system is factory-calibrated—so zero fingersticks are required.* The Dexcom G6 is comprised of a sensor, transmitter and display device (receiver and/or compatible smart device)**. The system features a redesigned, one-touch auto-applicator and sleek, discreet transmitter. The Dexcom G6 sends glucose readings to a smart device or the Dexcom receiver every 5 minutes. The Dexcom G6 is approved for patients ages 2 and older.

    *If your glucose alerts and readings from the G6 do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.

    ** To view the latest supported devices, visit http://www.dexcom.com/compatibility

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  • The Dexcom G6 is the latest generation of CGM available from Dexcom. New features include factory calibration, a 10-day sensor wear period, a one-touch auto-applicator, a new “Urgent Low Soon” alert, customizable day and night time alerts (Alert Schedule), no acetaminophen/paracetamol interference and a discreet, low-profile transmitter.

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  • Yes, Dexcom G6 is indicated for children as young as 2 years old.

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  • Go to http://www.dexcom.com/global to learn more.

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  • A new Dexcom patient will receive the Dexcom G6 system including a–transmitter and sensors. An optional touch screen receiver is available as well. If you decide to use a compatible smart device*, you will need to download the new Dexcom G6 app.

    * To view the latest supported devices, visit http://www.dexcom.com/compatibility

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  • A G6 transmitter lasts for three months (same as G5 Mobile).

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  • The Dexcom G6 sensor is approved to be worn up to 10 days.

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  • No. The new Dexcom G6 CGM system is designed to eliminate the need for fingerstick calibrations* and can be used for 10 days without restart.

    *If your glucose alerts and readings from the G6 do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.

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  • No, the G5 Mobile sensors, transmitters and receiver are not compatible with the G6 system. If you would like to use a compatible smart device*, you will need to download the new G6 app.

    *To view the latest supported devices, visit http://www.dexcom.com/compatibility

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  • The “Urgent Low Soon” alert is a new alert that can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL or 3.1 mmol/L) — allowing them time to take appropriate action before an event happens. The “Alert Schedule” allows users to customize a second group of alerts. A common use case would be users who want to set different alert schedule for day time vs night time.

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  • Check out our Downloads and Guides (http://www.dexcom.com/IFU/g6/international) section for support or contact your local Dexcom Representative.

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  • Yes, please go to http://www.dexcom.com/global or contact your local Dexcom Representative for more details.

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  • Go to http://www.dexcom.com/global to learn more.

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  • Just like G5 Mobile, approved sensor insertion sites are on the belly (age 2 years and older) or the upper buttocks (ages 2-17 years).

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  • Dexcom Share is a feature within the G6 app that allows for remote monitoring. One person, (the Sharer) may share their CGM data with another person (the Follower). To setup Share simply press the Share icon in the app and follow the onscreen instructions.

    *Requires separate Follow App and internet connectivity.

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  • When you start a new sensor, you must enter a code into your display device to use the G6 without fingerstick calibrations. Each sensor has its own code printed on the back of the adhesive patch. Do not use a code from a different sensor or make up a code. If you do not enter the correct code, your sensor will not work as well and could be inaccurate. If you have lost the sensor code, you may calibrate the G6 using fingersticks.

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  • Yes, you’ll need to put in the sensor code from the sensor each time you start a new one. The sensor code is found on the bottom of the applicator on the adhesive strip.

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  • Without your sensor code, you’ll need to calibrate twice after your 2-hour sensor warmup is complete, a third time 12 hours later, a fourth time 12 hours after that, and then once every 24 hours.

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  • The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost. The system is designed to work properly without calibrations.

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  • You have the option to use only the app, only the receiver, or both at the same time.

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  • Yes, G6 does work with CLARITY. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.

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