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A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

What smart devices are compatible with the G6?

iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility

What smart phones are compatible with the Follow app? 

How many Sharer can I follow?

If you�re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.

How do I follow using my new smart device?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.�

What are the recommended Android phone settings?

What are the recommended iPhone settings? 

Remotely monitor a Dexcom CGM user’s glucose with the Dexcom Follow app.

What is Dexcom Follow?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

Check Dexcom&#x27;s compatibility chart before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they&#x27;re released.

What devices and software are compatible with Dexcom apps?

There are several reasons you may not receive expected notifications. In your Follow app: Check your Sharer&#x27;s glucose notifications.

Why am I not getting glucose notifications?

Allow notifications from Follow in your smart device settings. 1. Go to your smart device settings. 2. Go to notifications 3. Find Follow in the app list and turn on notifications. Don�t miss notifications. Allow notifications to show on your lock screen. Keep your volume loud.

What should I do if Follow says notifications are off?

Yes, the Dexcom Follow app works the same way as it did with the Dexcom G6 app on compatible smart devices.

Does the Dexcom Follow app work with Dexcom G7?

No, your smart device must have sound enabled to receive notification sounds.

Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?

How can I see the last 24 hours of my Sharer&#x27;s glucose readings?

To share glucose data with Apple Health Tap on the Connections tab in the Dexcom G7 app Tap Apple Health Tap Activate to share Tap the Blood Glucose switch on the Health Access screen Tap Allow Apple Health does not get your glucose data right away, there is a 3-hour delay. *Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/g7-compatibility

Follow App for Family & Friends

Follow App for Family & Friends topics

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