Troubleshooting Dexcom Clarity
Troubleshooting (Clarity/Studio Reporting Software)
What does the hour glass icon mean?
This icon means the transmitter and the sensor are not communicating.
Why am I not seeing data in Dexcom Clarity or in my third-party application?
You have consented to share your data with Dexcom during or after account set-up, and consented to sharing with compatible connected applications or devices.
Who should I contact if I have questions regarding Dexcom Clarity?
Please contact your local Dexcom representative.
What does the Transmitter Low Battery alert mean?
The transmitter battery is low and needs to be replaced.
Using Your Receiver
How can I share my data using a Dexcom Receiver?
If you upload your receiver to the Clarity home user account, you can share your home user account data with your health care provider.
Exporting and Sharing Reports
How do I access past data from Dexcom STUDIO?
At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity.
Setting Up Sharing and Dexcom Clarity
What is a low utilization day?
When the low utilization filter is applied, days with less than 50% CGM data capture will display.
How can I customize Dexcom Clarity?
In Dexcom Clarity, use the Settings page to customize data display and sharing.
How can I share information with my doctor?
Clinics can easily send email invitations to patients. All you have to do is accept the email invitation by entering the code provided in the invite from your physician or clinic.
How do I get to Dexcom Clarity?
Go to https://clarity.dexcom.eu from an internet browser with internet connection.