Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Daily statistics are calculated values for the individual day of the week over the date range selected.

How are the Daily and Hourly Statistics calculated?

Computer and Internet requirements (http://www.dexcom.com/clarity-requirements)

What are the computer and software requirements for Dexcom Clarity?

This icon means the transmitter and the sensor are not communicating.

What does the hour glass icon mean?

Please contact your local Dexcom representative.

Who should I contact if I have questions regarding Dexcom Clarity?

The transmitter battery is low and needs to be replaced.

What does the Transmitter Low Battery alert mean? 

The question marks mean that the transmitter does not understand the sensor readings for the moment.

What do the Question Marks (???) mean?

This screen means you recently entered a calibration blood glucose value and the sensor is having trouble calibrating.

What does &quot;Calibration error&quot; mean?

This icon means you need to enter a calibration and will appear when it is time for your 12-hour calibration update, or any other time an additional calibration is needed.

What does the blood drop icon mean?

This means that your sensor is no longer working. Remove the failed sensor and replace with a new one.

What do I do when I get the Sensor Failed message?

At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity.

How do I access past data from Dexcom STUDIO?

If you upload your receiver to the Clarity home user account, you can share your home user account data with your health care provider.

How can I share my data using a Dexcom Receiver?

For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release.

How do I know when Dexcom Clarity has been updated?

Clinics can easily send email invitations to patients. All you have to do is accept the email invitation by entering the code provided in the invite from your physician or clinic.

How can I share information with my doctor? 

You have the option to use only the app, only the receiver, or both at the same time.

Does Dexcom Clarity have information about my receiver or smart device?

The Clarity User Guide can be found and printed from the Clarity Help menu. Your local Dexcom representative can also provide a printed copy.

Where can I obtain a printed version of the Dexcom Clarity user guide?

Yes, G6 does work with Clarity. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.

Will Dexcom Clarity work with G6? 

The smartphone system sends data to the Dexcom server, where that data is made available for reports.

How does Dexcom Clarity get my data?

Any event that is entered into your CGM will show up on Dexcom Clarity graphs when your data is updated from your Dexcom G5 Mobile CGM System or you upload your receiver to Clarity. 

Will events entered into my CGM receiver show up in Dexcom Clarity?

It is possible to use both a smart device and a receiver to provide CGM data.

Using Your Dexcom CGM System

Understanding Data and Trends