What does Pairing Unsuccessful mean?

Searching for sensor: Pairing is taking longer than expected. (Help screen shown here.)

If you get this alert, go to its Help screen for more information.

Pairing usually takes less than 5 minutes for the app and less than 10 minutes for the receiver. If it takes longer, use these troubleshooting tips.

• Keep display device close:
  • App: Always keep the phone within 10 meters of the CGM wearable
  • Receiver: For pairing, keep the receiver within 1 meter of the CGM wearable
• Insert CGM wearable to pair: Make sure your CGM wearable is inserted. If it isn't, insert CGM wearable now.
• Check pairing code: Check that the pairing code you entered is the pairing code on the applicator. If it isn't, edit the pairing code.
• Move away from others wearing Dexcom CGMs: To reduce potential interference, stay more than 10 meters from other CGMs until pairing is complete. For pairing, you may have to go to a different area to get far enough away from other people wearing CGMs.
• Check display device:
  • CGM wearable can be paired with only one receiver
  • CGM wearable can be paired with only one smartphone
• Keep the app open: Don't close the app by swiping it off during pairing.