Troubleshooting Dexcom Follow
Using the Follow App
What are the recommended Android phone settings?
Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected. App PauseOn Android 10 and above, Pause temporarily disables apps. Using Pause with the Dexcom Follow app stops all notifications. How to exit App Pause?
What devices and software are compatible with Dexcom apps?
Visit Dexcom compatibility to determine if your device is compatible.
What should I do if Follow says notifications are off?
Allow notifications from Follow in your smart device settings.
What are the recommended iPhone settings?
Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected. Screen Time Screen Time's Downtime and App Limits can temporarily disable apps.