Ordering FAQs
Registration & Account Management FAQs
Why am I being asked to register an account to place an order?
Because Dexcom is a medical device, we ask that all customers register an account to buy products from us, to help ensure that products end up in the right hands.
How do I reset my password?
Just click on the “Forgot password?” link on the login page and follow the prompts to verify your email address and reset your password.
I’m trying to log in, but I’m being told my username (email) or password is invalid. What do I do?
First, check to make sure the spelling of your email address and/or password is correct. If it is, try resetting your password.
I already have a Dexcom account set up. Can I use that to log in to the Store?
Yes if you already have a Dexcom account setup, you can use the same details to log into the store.
Payment FAQs
Can I remove cards from my account?
Yes, you can remove cards you no longer wish to use. This can be done via your Payments section in your Account.
Can I add more than one card to my account?
Yes, you can add as many cards as you like. You can add a new card as you proceed through checkout, or through the Payments section of your Account.
My payment is not going through. What should I do?
You can try a different card, or contact the card issuer.
What payment methods does the Dexcom Store support?
The Dexcom Store currently supports Visa, Mastercard, AMEX, Debit Mastercard and Visa Debit.
Shipping FAQs
I won’t be home for my shipment, can I have it delivered to an alternative location?
Yes you can change via our carrier partners (DHL & DPD).
Can I ship to an address outside of the country I live in?
No, all shipping destinations must be within the country you live in.
Which shipment methods can I choose from?
We have two shipping options, Economy and Priority.
Invoicing FAQs
Warranties & Returns FAQs
Does Dexcom offer a product warranty?
We provide a limited warranty for Dexcom ONE transmitters and receivers. Refer to the Warranty Section of our guide.
I’m having an issue while using my product(s). Who do I contact?
For technical support, product troubleshooting or replacement enquiries go here.
The Dexcom Cancellations and Returns Policy
You may cancel your contract for the purchase of Dexcom products before you receive notification of shipment. In such case, you will receive a full refund of your purchase price.
Subscription Program FAQs
What’s included in the Dexcom ONE Flexi Subscription Plan?
You get all your Dexcom ONE supplies automatically delivered so you never run out.
Can I cancel my Dexcom ONE Flexi Subscription Plan?
Yes, you have total flexibility and the ability to cancel at any time. Visit the My Account section to cancel.
When will I receive my Dexcom ONE Flexi Subscription deliveries?
You have the option to choose either a monthly or quarterly subscription plan. Find out more.
When will I be charged?
Depending on whether you have chosen a monthly or quarterly subscription plan, will depend on when payments are charged.