I'm trying to log in, but I'm being told my email or password is invalid. What do I do?
First, check to make sure the spelling of your email is correct. If it is, try resetting your password. Please note, that resetting your password for your online account, changes your password across all of your Dexcom accounts, including your Dexcom CGM app. If you do not receive your Reset Password assistance email within 5 minutes, it may be because your account is not fully set up. Please contact Customer Service on 0800 031 5761 or [email protected] if you are paying for Dexcom yourself and [email protected] if you receive Dexcom through the NHS.
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