Using Clarity Reporting Software
Troubleshooting (Clarity/Studio Reporting Software)
Why am I not seeing data in Dexcom Clarity or in my third-party application?
In order to receive and see your Dexcom CGM data in Dexcom Clarity and your third-party apps and devices.
Setting Up Sharing and Dexcom Clarity
What is a low utilization day?
When the low utilization filter is applied, days with less than 50% CGM data capture will display.
How can I customize Dexcom Clarity?
In Dexcom Clarity, use the Settings page to customize data display and sharing. Changes only apply to Dexcom Clarity and do not change any settings on your Dexcom CGM system. Changes made in Settings by a healthcare professional during a clinic session only apply during the session.
How can I share information with my doctor?
Clinics can easily send email invitations to patients. All you have to do is accept the email invitation by entering the code provided in the invite from your physician or clinic. Then you will be linked to your physician's office.
How does Dexcom Clarity get my data?
If you use a receiver, you log in to Clarity from a computer, connect your receiver, then follow Clarity’s Upload Instructions. The data stored on your receiver will appear instantly. Dexcom receivers store about 30 days of CGM readings with 120 Calibrations. It is important to upload Dexcom receiver data to Clarity at least every 30 days to ensure data is not lost.
Understanding Data and Trends
How are ranges defined for Time in Range?
Time in Range is the percentage of time that glucose levels are in low, target and high ranges. Dexcom Clarity displays time in range from both daytime and nighttime ranges.
How far back can I access my data in Dexcom Clarity?
All data uploaded to Dexcom Clarity will remain accessible as long as the product is available for use. When logging in to Dexcom Clarity for the first time, there will be limited data depending on when the account was created. Going forward, data will continue to build as it is uploaded to Dexcom Clarity.
How are the Daily and Hourly Statistics calculated?
Daily statistics are calculated values for the individual day of the week over the date range selected.
Compatible Software and Apps
What are the computer and software requirements for Dexcom Clarity?
A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.
What is the AGP Report?
The Ambulatory Glucose Profile (AGP) is a licensed, standardized glucose report created by the International Diabetes Center (IDC). AGP provides a big picture view of your diabetes management and is only one part of understanding your glucose patterns.
Managing Your Online Account
Do I need a Dexcom account to access Dexcom Clarity?
Yes. If you currently use the Dexcom G5 Mobile Continuous Glucose Monitoring (CGM) System and have downloaded the Dexcom G5 Mobile app, then you have already created a Dexcom account and should use this to log in to Clarity - please do not create a new one. Your username and password can also be used with the Dexcom Clarity Uploader tool.