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Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected. Focus ModeOn Android 9 and above, Focus Mode disables apps when it is on. 

What are the recommended G6 Android phone settings?

iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility 

What smart phones are compatible with the Follow app? 

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected. Screen TimeScreen Time&#x27;s Downtime and App Limits can temporarily disable apps.

What are the recommended G6 iPhone settings?

Yes, Dexcom G6 is indicated for children as young as 2 years old.

Is this product approved for Pediatrics?

Yes, G6 does work with Clarity. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.

Will Dexcom Clarity work with G6? 

The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.) It is available for free from the Apple App or Google Play stores. The app is named “Dexcom G6”.

How do I set up the Dexcom G6 with my phone? 

Yes, you can choose which glucose notifications you receive for each Sharer. Changes to settings in the Follow app do not affect the Sharer&#x27;s CGM settings.

Can I customize notification settings?

The Dexcom G6 sensor is approved to be worn up to 10 days.

How long can I wear the sensor?

The “Urgent Low Soon” alert is a new alert that can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL or 3.1 mmol/L) — allowing them time to take appropriate action before an event happens.

Are there any changes with alarms and alerts? 

With the Dexcom G6 app version 1.9 and later, you can ask Siri to recite your Dexcom glucose readings out loud and display your graph directly on the lock screen.This feature is only compatible with iOS devices using iOS 13 and above and supported Apple Watches and watchOS. Visit www.dexcom.com/compatibility to view our compatible smart devices. 

How do I set up Siri on the G6 app? 

Remotely monitor a Dexcom CGM user&#x27;s glucose with the Dexcom Follow app.

What is Dexcom Follow?

Yes, you&#x27;ll need to put in the sensor code from the sensor each time you start a new one. The sensor code is found on the bottom of the applicator on the adhesive strip.

Do I have to put the sensor code in every time I start a new sensor?

In Dexcom Clarity, use the Settings page to customize data display and sharing. Changes only apply to Dexcom Clarity and do not change any settings on your Dexcom CGM system. Changes made in Settings by a healthcare professional during a clinic session only apply during the session. 

How can I customize Dexcom Clarity?

If you use a receiver, you log in to Clarity from a computer, connect your receiver, then follow Clarity’s Upload Instructions. The data stored on your receiver will appear instantly. Dexcom receivers store about 30 days of CGM readings with 120 Calibrations. It is important to upload Dexcom receiver data to Clarity at least every 30 days to ensure data is not lost.

How does Dexcom Clarity get my data?

Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa.

Is there a new app for the G6?

You have the option to use only the app, only the receiver, or both at the same time.

Do I need to use my receiver? 

For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release. Follow the banner&#x27;s link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.

How do I know when Dexcom Clarity has been updated?

Yes, you can check your CGM information on your Apple Watch!

Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch?

A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

What smart devices are compatible with the G6?

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

We understand you may be concerned about granting this permission, but Dexcom does not use this permission to track your location.

Why does the G6 Android app ask for Location Permission?

Go to https://clarity.dexcom.eu from an internet browser with internet connection. Review Clarity&#x27;s list of computer and internet requirements if needed.

How do I get to Dexcom Clarity?

If you upload your receiver to the Clarity home user account, you can share your home user account data with your health care provider. Your clinic will need to give you a sharing invitation via email or printed invitation to initiate sharing.

How can I share my data using a Dexcom Receiver?

A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.

What are the computer and software requirements for Dexcom Clarity?

The Ambulatory Glucose Profile (AGP) is a licensed, standardized glucose report created by the International Diabetes Center (IDC). AGP provides a big picture view of your diabetes management and is only one part of understanding your glucose patterns.

What is the AGP Report?

When the low utilization filter is applied, days with less than 50% CGM data capture will display.

What is a low utilization day?

At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.

How do I access past data from Dexcom STUDIO?

It is possible to use both a smart device and a receiver to provide CGM data. The smart device system streams data to the Clarity server, where that data is made available for reports after three hours. 

Can I use both a receiver and smart device with Dexcom Clarity?

Under the Devices section of Dexcom Clarity&#x27;s Overview page you will find the alert settings and last upload for the device. These settings are for your reference and are separate from Dexcom Clarity settings.

Does Dexcom Clarity have information about my receiver or smart device?

The Clarity User Guide can be found and printed from the Clarity Help menu. Your local Dexcom representative can also provide a printed copy.

Where can I obtain a printed version of the Dexcom Clarity user guide?

Any event that is entered into your CGM will show up on Dexcom Clarity graphs when your data is updated from your Dexcom Mobile CGM System or you upload your receiver to Clarity.

Will events entered into my CGM receiver show up in Dexcom Clarity?

Time in Range is the percentage of time that glucose levels are in low, target and high ranges. Dexcom Clarity displays time in range from both daytime and nighttime ranges.

How are ranges defined for Time in Range?

Please contact your local Dexcom representative.

Who should I contact if I have questions regarding Dexcom Clarity?

All data uploaded to Dexcom Clarity will remain accessible as long as the product is available for use. When logging in to Dexcom Clarity for the first time, there will be limited data depending on when the account was created. Going forward, data will continue to build as it is uploaded to Dexcom Clarity.

How far back can I access my data in Dexcom Clarity?

Daily statistics are calculated values for the individual day of the week over the date range selected.

How are the Daily and Hourly Statistics calculated?

The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost. The system is designed to work properly without calibrations.

Does the G6 accept calibrations? 

To see the last 24 hours of Sharer&#x27;s glucose readings.

How can I see the last 24 hours of my Sharer&#x27;s glucose readings?

There are several reasons you may not receive expected notifications. In your Follow app:

Why am I not getting glucose notifications?

Check  Dexcom&#x27;s compatibility chart &lt;https://www.dexcom.com/compatibility&gt; before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they&#x27;re released.

Dexcom G6 CGM System

Dexcom G6 CGM System topics

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