Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

https://dexcom.com/content/footer-international

global-international-footer

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended iPhone settings? 

Remotely monitor a Dexcom CGM user&#x27;s glucose with the Dexcom Follow app.

What is Dexcom Follow?

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

What is the Android Do Not Disturb Permission? Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.9.0. 

What is the Android Do Not Disturb Permission? 

If you&#x27;re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.

How do I follow using my new smart device?

No, your smart device must have sound enabled to receive notification sounds.

Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

What are the recommended Android phone settings?

Check  Dexcom&#x27;s compatibility chart &lt;https://www.dexcom.com/compatibility&gt; before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they&#x27;re released.

Using Your Dexcom CGM System

Using the Follow App

What are the recommended iPhone settings?

What is Dexcom Follow?

Will I receive notifications if the Follow app is closed?

What is the Android Do Not Disturb Permission?