Using Your Dexcom CGM System
Understanding Data and Trends
How are the Daily and Hourly Statistics calculated?
Daily statistics are calculated values for the individual day of the week over the date range selected. For example, if the date range is for 14 days, all the CGM values collected on the two Mondays would be used in the Monday calculations.
How far back can I access my data?
All data uploaded into Dexcom Clarity will remain accessible as long as the product is available for use. Please note that upon logging in to Clarity for the first time, Clarity may show limited data depending on when the account was created.
Compatible Software and Apps
What are the computer and software requirements for Dexcom Clarity?
A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.
Troubleshooting
Who should I contact if I have questions regarding Dexcom Clarity?
Please contact your local Dexcom representative.
Exporting and Sharing Reports
How do I access past data from Dexcom STUDIO?
At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.
Setting Up Sharing and Dexcom Clarity
How can I share information with my doctor?
Clinics can easily send email invitations to patients. All you have to do is accept the email invitation by entering the code provided in the invite from your physician or clinic.
How does Dexcom Clarity get my data?
If you use a receiver, you log in to Clarity from a computer, connect your receiver, then follow Clarity's Upload Instructions. The data stored on your receiver will appear instantly.
Will events entered into my CGM receiver show up in Dexcom Clarity?
Any event that is entered into your CGM will show up on Dexcom Clarity graphs when your data is updated from your Dexcom G5 Mobile CGM System or you upload your receiver to Clarity.
Does Dexcom Clarity have information about my receiver or smart device?
Under the Devices section of Dexcom Clarity's Overview page you will find the alert settings and last upload for the device. These settings are for your reference and are separate from Dexcom Clarity settings.