Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.9.0.

What is the Android Do Not Disturb Permission? 

To see the last 24 hours of Sharer&#x27;s glucose readings: All Follow version users can tap the 24 hour button on your Sharer&#x27;s page. Follow version 4.0 and up users may also turn the smart device sideways to see more detailed data.

How can I see the last 24 hours of my Sharer&#x27;s glucose readings?

Follow up to ten (10) Sharers with Dexcom Follow. Follow version 4.0 and up allows up to ten (10) followers. Earlier versions allow up to five (5) followers.

How many Sharer&#x27;s can I follow?

No, your smart device must have sound enabled to receive notification sounds.

Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?

Yes, you can choose which glucose notifications you receive for each Sharer.

Can I customize notification settings?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

If you&#x27;re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.

How do I follow using my new smart device?

Remotely monitor a Dexcom CGM user&#x27;s glucose with the Dexcom Follow app. 

What is Dexcom Follow?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected. App PauseOn Android 10 and above, Pause temporarily disables apps. 

What are the recommended Android phone settings?

Allow notifications from Follow in your smart device settings. 1. Go to your smart device settings. 2. Go to notifications 3. Find Follow in the app list and turn on notifications. Don&#x27;t miss notifications.

What should I do if Follow says notifications are off?

Check Dexcom&#x27;s compatibility chart &lt;https://www.dexcom.com/compatibility&gt; before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they&#x27;re released.

What devices and software are compatible with Dexcom apps?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected. Screen Time&#x27;s Downtime and App Limits can temporarily disable apps.

What are the recommended iPhone settings? 

Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile. New followers - Download the Dexcom Follow app from the Apple App Store or Google Play Store.

Does the Follow App work with G6? 

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility 

Sharing with Followers

Using the Follow App

What is the Android Do Not Disturb Permission?

How can I see the last 24 hours of my Sharer's glucose readings?

How many Sharer's can I follow?

Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?