Troubleshooting Dexcom Follow
Using the Follow App
Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?
No, your smart device must have sound enabled to receive notification sounds.
Why was I asked to update my Dexcom Follow app?
The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.
How do I follow using my new smart device?
If you're changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.
What are the recommended Android phone settings?
Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected. App PauseOn Android 10 and above, Pause temporarily disables apps.