Troubleshooting Dexcom G6 CGM System
Updating Your Device Software
Why am I being asked to update my phone's operating system (OS) to continue getting Dexcom app updates?
Each year we assess whether to keep supporting older Operating Systems (OS) for Dexcom apps.
Using the Follow App
Why am I not getting glucose notifications?
There are several reasons you may not receive expected notifications.
Why was I asked to update my Dexcom Follow app?
The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.
What are the recommended Android phone settings?
Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected. App PauseOn Android 10 and above, Pause temporarily disables apps.
What are the recommended iPhone settings?
Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected. Screen Time's Downtime and App Limits can temporarily disable apps.
Sensor Adhesion Issues
How can I avoid iritated or sensitive skin caused by the sensor adhesive?
Please find the answer here
Troubleshooting (Setting Up Your System)
I'm having trouble getting started - what should I do?
Check out our Downloads and Guides (http://www.dexcom.com/IFU/g6/international) section for support or contact your local Dexcom Representative.
Setting Up Sharing and Dexcom Clarity
Why do I see "username or password are incorrect" when I try to log into the Dexcom Clarity app on my smartphone?
Login issues can be caused by having the incorrect country or region selected in your smartphone settings. Within smartphone settings, set the Region (iOS) and Language/Region (Android) to match your Dexcom account then.
How can I customize Dexcom Clarity?
In Dexcom Clarity, use the Settings page to customize data display and sharing. Changes only apply to Dexcom Clarity and do not change any settings on your Dexcom CGM system.
How do I get to Dexcom Clarity?
Go to https://clarity.dexcom.eu from an internet browser with internet connection. Review Clarity's list of computer and internet requirements if needed.
What is a low utilization day?
When the low utilization filter is applied, days with less than 50% CGM data capture will display.
Exporting and Sharing Reports
How do I access past data from Dexcom STUDIO?
At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.