Troubleshooting Dexcom CLARITY
Troubleshooting (Clarity/Studio Reporting Software)
Who should I contact if I have questions regarding Dexcom Clarity?
Please contact your local Dexcom representative.
Using Your Receiver
How can I share my data using a Dexcom Receiver?
If you upload your receiver to the Clarity home user account, you can share your home user account data with your health care provider.
Setting Up Sharing and Dexcom Clarity
Why do I see “username or password are incorrect” when I try to log into the Dexcom Clarity app on my smartphone?
Login issues can be caused by having the incorrect country or region selected in your smartphone settings.
How can I customize Dexcom Clarity?
In Dexcom Clarity, use the Settings page to customize data display and sharing. Changes only apply to Dexcom Clarity and do not change any settings on your Dexcom CGM system.
What is a low utilization day?
When the low utilization filter is applied, days with less than 50% CGM data capture will display.
How do I get to Dexcom Clarity?
Go to https://clarity.dexcom.eu from an internet browser with internet connection. Review Clarity’s list of computer and internet requirements if needed.