Using Your Dexcom CGM System
Updating Your Device Software
Why am I not getting glucose notifications?
There are several reasons you may not receive expected notifications. In your Follow app
Using the Follow App
Will I receive notifications if the Follow app is closed?
Yes, you get Follow notifications when the app is closed.
Does the Follow App work with G6?
Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile.
What is Dexcom Follow?
Remotely monitor a Dexcom CGM user’s glucose with the Dexcom Follow app. Once a Sharer’s invitation is accepted, the Follower can see
Why was I asked to update my Dexcom Follow app?
The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.
Sensor Adhesion Issues
How can I avoid iritated or sensitive skin caused by the sensor adhesive?
Please find the answer here
Setting Up Sharing and Dexcom Clarity
How does Dexcom Clarity get my data?
The smartphone system sends data to the Dexcom server, where that data is made available for reports. To receive this data, the smartphone needs to be connected to the internet and have the Dexcom Mobile CGM app running.
Can I use both a receiver and smart device with Dexcom Clarity?
It is possible to use both a smart device and a receiver to provide CGM data. The smart device system streams data to the Clarity server, where that data is made available for reports after three hours.
Will Dexcom Clarity work with G6?
Yes, G6 does work with Clarity. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.
Where can I obtain a printed version of the Dexcom Clarity user guide?
The Clarity User Guide can be found and printed from the Clarity Help menu. Your local Dexcom representative can also provide a printed copy.
Changing Your Sensor and Transmitter
How do I pair a new G6 transmitter with my receiver?
Your new transmitter will need to be paired with your receiver before use. Any time you switch to a new transmitter and/or receiver, you must enter the transmitter SN into your receiver.
Is Dexcom creating a recycling program for the sensor applicator at launch?
At this time, Dexcom will not have a recycling program. Dexcom recommends that users dispose of the used applicator following local guidelines for blood containing components.
Setting Up Your Smartphone or Receiver
Do I need to use my receiver?
You have the option to use only the app, only the receiver, or both at the same time.
How do I set up the Dexcom G6 with my phone?
The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.) It is available for free from the Apple App or Google Play stores. The app is named “Dexcom G6”.
What smart devices are compatible with the G6?
A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility
Is there a new app for the G6?
Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa.
Calibration and Accuracy Issues
Does the G6 accept calibrations?
The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost. The system is designed to work properly without calibrations.
Using Your Sensor and Transmitter
I lost my sensor code. What do I do?
Without your sensor code, you’ll need to calibrate twice after your 2-hour sensor warmup is complete, a third time 12 hours later, a fourth time 12 hours after that, and then once every 24 hours.
Do I have to put the sensor code in every time I start a new sensor?
Yes, you’ll need to put in the sensor code from the sensor each time you start a new one. The sensor code is found on the bottom of the applicator on the adhesive strip.
Where can I insert my G6 sensor?
Dexcom G6 sensors may be inserted on the abdomen, the back of the upper arm (indicated for patients age 2 years and older) or the upper buttocks (ages 2-17 years).
Can the sensor be restarted after 10 days?
No. The new Dexcom G6 CGM system is designed to eliminate the need for fingerstick calibrations* and can be used for 10 days without restart.
Using the Dexcom CGM App
How do I share my G6 glucose data with followers?
Dexcom Share is a feature within the G6 app that allows for remote monitoring. One person, (the Sharer) may share their CGM data with another person (the Follower).
Are there any changes with alarms and alerts?
The “Urgent Low Soon” alert is a new alert that can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL or 3.1 mmol/L) — allowing them time to take appropriate action before an event happens.
Who Can Use Dexcom CGM?
Is this product approved for Pediatrics?
Yes, Dexcom G6 is indicated for children as young as 2 years old.
Common Dexcom CGM Questions
What components are required with the new G6 system?
A new Dexcom patient will receive the Dexcom G6 system including a–transmitter and sensors. An optional touch screen receiver is available as well.
Exporting and Sharing Reports
How do I access past data from Dexcom STUDIO?
At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.
Troubleshooting (CLARITY/Studio Reporting Software)
Who should I contact if I have questions regarding Dexcom Clarity?
Please contact your local Dexcom representative.
Using Your Receiver
Entering your Transmitter SN into your Dexcom receiver
The transmitter SN is a series of numbers and/or letters that can be found in the following locations:• On the transmitter box label – the transmitter SN number is the same as the SN number on the box
What is the difference between Shutdown and Stop Sensor?
The Shutdown option powers down the receiver and acts as an on/off button, temporarily turning off all communication between your transmitter and receiver during a sensor session.
What is the status area?
The status area is located in the upper right corner of your receiver screen. This area alerts you to calibration updates, calibration errors and sensor glucose reading issues.
Compatible Software and Apps
What are the computer and software requirements for Dexcom Clarity?
A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.
Inserting and Starting Your Sensor and Transmitter
What is a sensor code and why do I need one?
When you start a new sensor, you must enter a code into your display device to use the G6 without fingerstick calibrations.
Setting Up Your Smartwatch and Accessories
Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch?
Yes, you can check your CGM information on your Apple Watch! The Dexcom G6 app supports Apple Watch and can be used to discreetly view your glucose reading, trend arrow, and trend graph.