Using Your Dexcom CGM System
Updating Your Device Software
Why am I being asked to update my phone's operating system (OS) to continue getting Dexcom app updates?
Each year we assess whether to keep supporting older Operating Systems (OS) for Dexcom apps.
Using the Follow App
What are the recommended Android phone settings?
Your phone settings can prevent the Dexcom Follow app from working.
Why was I asked to update my Dexcom Follow app?
The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.
What is Dexcom Follow?
Remotely monitor a Dexcom CGM user's glucose with the Dexcom Follow app.
Will I receive notifications if the Follow app is closed?
Yes, you get Follow notifications when the app is closed.
Sensor Adhesion Issues
How can I avoid iritated or sensitive skin caused by the sensor adhesive?
Please find the answer here
Setting Up Sharing and Dexcom Clarity
How does Dexcom Clarity get my data?
The smartphone system sends data to the Dexcom server, where that data is made available for reports.
How do I know when Dexcom Clarity has been updated?
For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release.
Where can I obtain a printed version of the Dexcom Clarity user guide?
The Clarity User Guide can be found and printed from the Clarity Help menu. Your local Dexcom representative can also provide a printed copy.
Can I use both a receiver and smart device with Dexcom Clarity?
It is possible to use both a smart device and a receiver to provide CGM data.
Changing Your Sensor and Transmitter
How long does the Dexcom G6 transmitter last?
A G6 transmitter lasts for three months (same as G5 Mobile).
Can I use the G5 Mobile sensors with the G6 transmitter? Or any G5 Mobile components?
No, the G5 Mobile sensors, transmitters and receiver are not compatible with the G6 system.
Is Dexcom creating a recycling program for the sensor applicator at launch?
At this time, Dexcom will not have a recycling program. Dexcom recommends that users dispose of the used applicator following local guidelines for blood containing components.
Setting Up Your Smartphone or Receiver
How do I set up the Dexcom G6 with my phone?
The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app.
What are the recommended G6 iPhone settings?
Your phone settings can prevent the Dexcom G6 app from working.
What smart devices are compatible with the G6?
A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility
Do I need to use my receiver?
You have the option to use only the app, only the receiver, or both at the same time.
Calibration and Accuracy Issues
Does the G6 accept calibrations?
The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost. The system is designed to work properly without calibrations.
Using Your Sensor and Transmitter
I lost my sensor code. What do I do?
Without your sensor code, you'll need to calibrate twice after your 2-hour sensor warmup is complete, a third time 12 hours later, a fourth time 12 hours after that, and then once every 24 hours.
Where can I insert my G6 sensor?
Just like G5 Mobile, approved sensor insertion sites are on the belly (age 2 years and older) or the upper buttocks (ages 2-17 years).
Can the sensor be restarted after 10 days?
No. The new Dexcom G6 CGM system is designed to eliminate the need for fingerstick calibrations* and can be used for 10 days without restart.
Do I have to put the sensor code in every time I start a new sensor?
Yes, you'll need to put in the sensor code from the sensor each time you start a new one. The sensor code is found on the bottom of the applicator on the adhesive strip.
Using the Dexcom CGM App
Are there any changes with alarms and alerts?
The “Urgent Low Soon” alert is a new alert that can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL or 3.1 mmol/L) — allowing them time to take appropriate action before an event happens.
How do I share my G6 glucose data with followers?
Dexcom Share is a feature within the G6 app that allows for remote monitoring. One person, (the Sharer) may share their CGM data with another person (the Follower).
Common Activities with Dexcom CGM
What components are required with the new G6 system?
A new Dexcom patient will receive the Dexcom G6 system including a–transmitter and sensors. An optional touch screen receiver is available as well.
Who Can Use Dexcom CGM?
Is this product approved for Pediatrics?
Yes, Dexcom G6 is indicated for children as young as 2 years old.
Common Dexcom CGM Questions
What are the main differences between Dexcom G5 Mobile and G6?
The Dexcom G6 is the latest generation of CGM available from Dexcom.
Troubleshooting (CLARITY/Studio Reporting Software)
Who should I contact if I have questions regarding Dexcom Clarity?
Please contact your local Dexcom representative.
Exporting and Sharing Reports
How do I access past data from Dexcom STUDIO?
At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.
Using Your Receiver
What is the status area?
The status area is located in the upper right corner of your receiver screen. This area alerts you to calibration updates, calibration errors and sensor glucose reading issues.
How can I share my data using a Dexcom Receiver?
If you upload your receiver to the Clarity home user account, you can share your home user account data with your health care provider.
Compatible Software and Apps
What are the computer and software requirements for Dexcom Clarity?
Computer and Internet requirements (http://www.dexcom.com/clarity-requirements)
Understanding Data and Trends
How far back can I access my data in Dexcom Clarity?
All data uploaded to Dexcom Clarity will remain accessible as long as the product is available for use.
How are the Daily and Hourly Statistics calculated?
Daily statistics are calculated values for the individual day of the week over the date range selected.
Inserting and Starting Your Sensor and Transmitter
What is a sensor code and why do I need one?
When you start a new sensor, you must enter a code into your display device to use the G6 without fingerstick calibrations.
What is the difference between Shutdown and Stop Sensor?
The Shutdown option powers down the receiver and acts as an on/off button, temporarily turning off all communication between your transmitter and receiver during a sensor session.
Setting Up Your Smartwatch and Accessories
Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch?
Yes, you can check your CGM information on your Apple Watch!
How do I set up Siri on the G6 app?
With the Dexcom G6 app version 1.9 and later, you can ask Siri to recite your Dexcom glucose readings out loud and display your graph directly on the lock screen.