Can I use my mobile number to reset my password or retrieve my user ID?

No. All Dexcom users create a unique user ID when they set up their account. Your user ID determines whether you will get a verification code by email or text message. Currently, everyone using Dexcom ONE has one of two types of user ID: Email or username. This means your account can be verified by email only.

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Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom G7, Dexcom ONE+, Dexcom G6, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

Always read the label and use only as directed. Read the warnings available on dexcom.com/downloadsandguides before purchasing. Consult your healthcare professional to see if this product is right for you. This product is a continuous glucose monitoring system indicated for the management of (type 1, type 2, gestational) diabetes in people age 2 years and older where self-monitoring of blood glucose (SMBG) is indicated.

New Zealand Medical & Scientific Limited is a subsidiary of Dexcom. New Zealand Medical & Scientific, 2A Fisher Crescent, Mount Wellington, Auckland, New Zealand,1060.

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