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Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Remotely monitor a Dexcom CGM user’s glucose with the Dexcom Follow app. Once a Sharer’s invitation is accepted, the Follower can see...

What is Dexcom Follow?

We encourage you to upgrade to the latest version soon. Contact Tech Support 1300 851 056 for assistance with the upgrade process.​ 

Will my existing Follow app continue to be supported?

No, the new Follow app will automatically import your sharers during the onboarding process, as long as you login with the same email address.

I use the Follow app. Do I need to re-connect with the people I follow?

Allow notifications from Follow in your smart device settings...

What should I do if Follow says notifications are off?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected...

What are the recommended iPhone settings?

Yes, you can choose which glucose notifications you receive for each Sharer. Changes to settings in the Follow app do not affect the Sharer’s CGM settings...

Can I customize notification settings?

There are several reasons you may not receive expected notifications. In your Follow app...

Why am I not getting glucose notifications?

No, your smart device must have sound enabled to receive notification sounds.

Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?

With the new Dexcom Follow app*, you can follow up to 25 Sharers. 

How many Sharer’s can I follow?

Check  Dexcom’s compatibility chart &lt;https://www.dexcom.com/compatibility&gt; before updating your smart device or mobile operating system (OS)...

What devices and software are compatible with Dexcom apps?

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

What are the recommended Android phone settings?

When you log in to the new Follow app with your Dexcom account, any existing sharers (where invitations were sent to the same email address as your login email) will be automatically matched, and data will populate within 1 minute.​

What happens to my data when I move to the new Follow app?

To see the last 24 hours of Sharer’s glucose readings...

How can I see the last 24 hours of my Sharer’s glucose readings?

The previous Follow app will be discontinued as of 31 January 2026. It will remain available to use to existing users until April 2026, but will no longer be available for download from app stores. 

When will the previous Follow app​ be discontinued? 

If you’re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.

How do I follow using my new smart device?

To upgrade to the new Follow app, you will need to download it from the App store. 

Dexcom Follow App

Follow App

What is Dexcom Follow?

Will my existing Follow app continue to be supported?

I use the Follow app. Do I need to re-connect with the people I follow?

What should I do if Follow says notifications are off?

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